Training Delivery Survey - ABAY

Please provide your full name when answering this survey. This will serve as a guide on how we can provide you with assistance during your tenure in Amazon.
Name: 


A red asterisk (*) indicates required questions.

  1. Thinking about the issue WMS: Late by Shipper, please list the following in the order that you feel BEST HELPED YOU understand how to resolve this concern: Examples: *Late shipments/ packages *Past EDD or past wait time *
        1 2 3 4 5 6 7
    Observing the Trainer take calls in front of the class  
    Discussion/Examples  
    Hands on activities (The trainer showing the steps and you following on your own PC)  
    Role play scenarios (Playing the role of the agent)  
    Listening to call recordings  
    Quizzes  
    Side by side sessions with tenured agents  


  1. Thinking about the issue Item issue: Post-Order, please list the following in the order that you feel BEST HELPED YOU understand how to resolve this concern: Examples: *Problems with the item. Sold and fulfilled by Amazon. *Defective/damage/wrong item received *
        1 2 3 4 5 6 7
    Observing the Trainer take calls in front of the class  
    Discussion/Examples  
    Hands on activities (The trainer showing the steps and you following on your own PC)  
    Role play scenarios (Playing the role of the agent)  
    Listening to call recordings  
    Quizzes  
    Side by side sessions with tenured agents  


  1. Thinking about the issue Payment and Billing Activity: Post-Order, please list the following in the order that you feel BEST HELPED YOU understand how to resolve this concern: Examples: * problems charging the customer's payment method * changing payment methods on the order *
        1 2 3 4 5 6 7
    Observing the Trainer take calls in front of the class  
    Discussion/Examples  
    Hands on activities (The trainer showing the steps and you following on your own PC)  
    Role play scenarios (Playing the role of the agent)  
    Listening to call recordings  
    Quizzes  
    Side by side sessions with tenured agents  


  1. Thinking about the issue Problem Transactions or Guarantee Issues, please list the following in the order that you feel BEST HELPED YOU understand how to resolve this concern: Examples: Pre- and Post-order contacts relating to: * difficulty contacting seller * MP Feedback disputes * reports of participation agreement violations * receipt of damaged, defective, or materially different merchandise * all guarantee issues, including policy, claim submission and claim status *
        1 2 3 4 5 6 7
    Observing the Trainer take calls in front of the class  
    Discussion/Examples  
    Hands on activities (The trainer showing the steps and you following on your own PC)  
    Role play scenarios (Playing the role of the agent)  
    Listening to call recordings  
    Quizzes  
    Side by side sessions with tenured agents  


  1. Thinking about the issue Order Revision: Post-Order, please list the following in the order that you feel BEST HELPED YOU understand how to resolve this concern: Examples: Request to cancel or change an order, including * add/remove item(s) * consolidate * shipping/billing address change * ship option/method change * gift wrapping option or gift message change Does not include changes to payment method or credit card details--these contacts should be coded Payment & Billing Activity. *
        1 2 3 4 5 6 7
    Observing the Trainer take calls in front of the class  
    Discussion/Examples  
    Hands on activities (The trainer showing the steps and you following on your own PC)  
    Role play scenarios (Playing the role of the agent)  
    Listening to call recordings  
    Quizzes  
    Side by side sessions with tenured agents  


  1. Thinking about the issue Pre Order, please list the following in the order that you feel BEST HELPED YOU understand how to resolve this concern: Examples: Includes pre-order contacts regarding: * searching * placing an order * placing gift orders (including gift-wrap questions) * bulk order availability and discount policy * product info * pricing info * detail page content * shipping and pricing policies * sales tax, VAT, and customs policies *
        1 2 3 4 5 6 7
    Observing the Trainer take calls in front of the class  
    Discussion/Examples  
    Hands on activities (The trainer showing the steps and you following on your own PC)  
    Role play scenarios (Playing the role of the agent)  
    Listening to call recordings  
    Quizzes  
    Side by side sessions with tenured agents  


  1. Please provide feedback on how we can further improve on our ABAY discussions *