Capacity Planning Survey: Executive Management Team

The purpose of this survey is to obtain information and perceptions from our top level agency leaders regarding our journey to achieve important results for our customers, meet state and federal expectations and continually improve agency operations through effective management and leadership. A modified version of this survey will be administered to program managers, frontline supervisors and current Benchmark Achievement Team (BAT) members. The results of these surveys will be reviewed and discussed during our September retreat.


A red asterisk (*) indicates required questions.

  1. COMMUNICATION

    How well do we as AN ORGANIZATION communicate our purpose, details and goals of our work to staff across the agency?*
      1 2 3 4 5  
    Excellent   Poor


  1. How well is information communicated with staff IN YOUR DIVISION regarding the purpose, details and goals of work and progress made towards achieving those goals?

    *
      1 2 3 4 5  
    Excellent   Poor


  1. What opportunities do staff have to learn about and/or become involved in organizational goals and benchmarks?*


  1. Currently, how do we communicate with staff regarding progress made towards reaching our goals?*


  1. How well do we communicate as an agency with staff about general issues in which they may be interested?*
      1 2 3 4 5  
    Excellent   Poor


  1. Currently, how do we communicate as an agency about general issues in which staff may be interested?*


  1. Please rate the following statement: We have an organizational climate that encourages employees to express ideas and opinions freely and exchange ideas.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do staff understand what they need to do AND have adequate resources to do their jobs? (Answer Yes or No and explain your response please)*


  1. PLANNING FOR THE FUTURE

    What are the agency's top 5 - 10 strengths?*


  1. How might we build upon these strengths?*


  1. What do you see as the agency's or your division's top 5 - 10 challenges over the next 24 months?*


  1. How do you believe we should address these top 5 - 10 challenges?*


  1. CUSTOMER SERVICE

    How de we know if our customers are satisfied with the services we provide?*


  1. What means do you suggest we use to receive feedback from our customers?*


  1. ENHANCING & SUPPORTING EFFECTIVE MANAGEMENT & LEADERSHIP

    Do you feel you have a solid understanding of "results-based management"?*
    Yes
    No


  1. What aspects of results-driven management do you feel confident in your knowledge of and ability to apply or execute?*


  1. Please rate the following statement: It is important to better train and support our program managers and supervisors to become more effective.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What have your challenges been since being involved with our current results-based process (Leading by Results)?*


  1. What are your top five (5) questions regarding how to plan for and execute a results-driven approach?*


  1. What should we do differently to better support our interest in achieving measurable results?*


  1. What information or development opportunities would be helpful for you in identifying and implementing relevant, logical practice methods to achieve goals?*


  1. What tools or resources are needed to aid in this process?*