Retention See How It's Done
Name (optional): 


A red asterisk (*) indicates required questions.

  1. How do you feel about the Retention: See How It's Done Training (Choose all that apply)*
    The training showed me new techniques that I can use in my calls.
    It was a good refresher of topics that I can use in my calls.
    I do not think this course is needed since I use them in my calls anyway.


  1. Based on your answer(s) from question 1, is there any additional feedback you would like to add?


  1. As a Retention agent, please rank your comfort level on the following skills/techniques. (1= lowest, 5= highest)*

          1 2 3 4 5    
      Attaining Consent   
      Probing for Value   
      Assumptive Closing   
      Rebuttal Offers   


  1. Of the skills/techniques mentioned from question 3, are there any additional topics that you feel would help increase your save rate?


  1. Please choose the answer below that most accurately reflects your opinion of the following statements. (1= lowest, 5= highest)*

          1 2 3 4 5    
      I am satisfied in my current position in Vonage.   
      I find my current job rewarding as a Retention agent.   
      I have the skills and tools to do my job successfully.    


  1. Based on your answer(s) from question 5, are there any specifics you would like to share on why you rated the answer(s) as you did?


  1. Open Answer: What do you think can be done to help increase your save rate?


  1. Open Answer: What do you think is happening now that may negatively impact your save rate?





Training
Vonage University
Holmdel, NJ