2011_CSL Behring Training Survey

We're looking to design training that meets your specific needs. We understand that you're seasoned reimbursement counselors and that everyday you do your best to provide patients and physicians with accurate, helpful information. We have always found it valuable to have learners identify their opportunities for growth and development. Please take a few moments to complete our survey. It's anonymous and safe. Tell us what you'd like to know.

Thanks,

The Reimbursement Access & Safety Services Training Team


A red asterisk (*) indicates required questions.

  1. What coverage-related situations or scenarios do you feel most confident describing to patients and/or physicians? Please explain?*


  1. What coverage-related situations or scenarios are you least confident describing to patients and/or physicians? Please explain?*


  1. Please explain the role of the specialty pharmacy and how you interact with the specialty pharmacy?*


  1. Do you feel that the specialty pharmacy is in a position to know more about coverage-related than you are? Please explain your answer.*


  1. Have you ever felt that you were provided incorrect benefits by a payor representative when you called to investigate coverage? If so, what did you do?*


  1. I keep a log of my cases and interactions with payors that I refer to when I encounter a difficult or tricky case?*
    Yes
    No


  1. I would like more direction in dealing with specific payor issues, such as:*


  1. The following desktop job aids would help me:*


  1. Do you research a payor's appeal policy via web or other resource before you call a payor about an appeal?*
    Always
    Sometimes
    Never


  1. What are the most common types of denial that you encounter while doing casework?*


  1. What are some of the the denial and appeal-related situations that you wish you could do more for patients and physicians than you are currently able to do?*


  1. What additional coverage-related information would you like to know more about?*