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Coaching Effectiveness Survey - Frontline
Coaching is an interactive process that brings frontline employees, team leads and supervisors together with the focus on how we deliver service interactions.
Building relationships, providing assessments, challenging thinking and assumptions, driving results as well as supporting and encouraging employees are necessary for successful coaching and people management.
The purpose of this survey is to gain your perspective on our current coaching process and its effectiveness. We are looking for your honest feedback on how effective coaching sessions have been with your current supervisor. Our goal is to identify gaps within the coaching process, sessions and support tools.
If your Team Lead does not conduct coaching sessions please disregard questions 13-22.
All information will remain confidential and be used for improvement purposes only.
We thank you in advance for allowing us to gather feedback.
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- Please select your current line of business.
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- How long have you been with Vonage?
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- My Supervisor would describe coaching as a tool for improving performance.
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- My Supervisor identifies action plans for development with an appropriate sense of urgency.
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- My Supervisor encourages me to take appropriate action for improvement through a planned collaborative process.
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- My Supervisor adapts the coaching interaction to individual needs and goals such as provide example calls, reviews primary strengths and opportunities.
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- My Supervisor establishes clear objectives and priorities to improve performance during our coaching sessions.
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- My Supervisor is available for scheduled coaching sessions unless cancelled due to business drivers.
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- My Supervisor provides accurate feedback in a clear, concise and timely manner.
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- My Supervisor is able to accept constructive feedback.
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- My Supervisor aligns coaching sessions with the organization’s goals and direction.
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- My Supervisor overall provides valuable feedback for success and development.
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- My Team Lead would describe coaching as a tool for improving performance.
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- My Team Lead supports action plans for development with an appropriate sense of urgency.
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- My Team Lead encourages me to take appropriate action through a planned collaborative process.
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- My Team Lead adapts the coaching interaction to my individual needs and goals such as provide example calls, reviews primary strengths and opportunities.
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- My Team Lead supports the objectives and priorities outlined to improve my performance.
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- My Team Lead is available for scheduled coaching sessions unless cancelled due to business drivers.
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- My Team Lead provides accurate feedback in a clear, concise and timely manner.
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- My Team Lead is able to accept constructive feedback.
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- My Team Lead aligns the coaching sessions with the supervisors goals and direction.
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- My Team Lead overall provides valuable feedback for success and development.
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