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Coaching Effectiveness Survey - Supervisor
Coaching is an interactive process that brings frontline employees, team leads and supervisors together with the focus on how we deliver service interactions.
Building relationships, providing assessments, challenging thinking and assumptions, driving results as well as supporting and encouraging employees are necessary for successful coaching and people management.
The purpose of this survey is to gain your perspective on our current coaching process and its effectiveness. We are looking for your honest feedback on how effective coaching sessions have been with your current supervisor. Our goal is to identify gaps within the coaching process, sessions and support tools.
If your Team Lead does not conduct coaching sessions please disregard questions 13-22.
All information will remain confidential and be used for improvement purposes only.
We thank you in advance for allowing us to gather feedback.
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- Please select your current line of business.
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- How long have you been with Vonage?
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- As a Supervisor, I would describe coaching as a tool for improving performance.
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- As a Supervisor, I develop individual action plans for each team members.
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- As a Supervisor, I encourage team member to take appropiate action for improvement through a planned collaborative process.
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- As a Supervisor, I adapt the coaching interaction to individual needs and goals such as provide example calls, reviews primary strengths and opportunities.
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- As a Supervisor, I establish clear objectives and priorities during coaching sessions to improve performance.
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- As a Supervisor, I am available for scheduled coaching sessions unless cancelled due to business drivers.
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- As a Supervisor, I provide accurate feedback in a clear, concise and timely manner.
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- As a Supervisor, I am able to accept constructive feedback.
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- As a Supervisor, I consistently provide valuable feedback for success and development of each individual.
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- As a Supervisor, I align coaching session with organization goals and direction.
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- Overal I provide valuable feedback for team success and development.
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- My Team Lead would describe coaching as a tool for improving performance.
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- My Team Lead supports action plans for development with an appropriate sense of urgency.
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- My Team Lead encourages each team member to take appropiate actions for improvement through a planned collaborative process.
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- My Team Lead adapts coaching interactions to individual needs and goals such as provide example calls, reviews primary strengths and opportunities.
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- My Team Lead supports the objectives and priorities outlined to improve team performance.
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- My Team Lead is available for scheduled coaching sessions unless cancelled due to business drivers.
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- My Team Lead provides accurate feedback in a clear, concise and timely manner.
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- My Team Lead is able to accept constructive feedback.
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- My Team Lead aligns coaching sessions with individuals goals.
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- Overall valuable feedback for success and development is provided.
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