AT&T U-VERSE CR!FT Uptraining

In order to improve the quality of our uptrainings, we would like to request a few minutes of your time to complete the following survey.

Your responses will be totally anonymous. Your honest feedback is highly appreciated.
Name: 


A red asterisk (*) indicates required questions.

  1. Date of survey:


  1. What are we aiming for CR!FT?


  1. Give 3 reasons for poor CR!FT score.
    Impersonal or rude tone and manner
    Happy thoughts
    Asking the customer for the same information repeatedly
    Escalated Call
    Misinformation


  1. Give 3 Customer Rules.
    Take ownership and show we care
    Deliver
    Do it right
    Seamless
    Meet our commitments


  1. Why do we want a loyal customer?


  1. What are our Metric Goals?
    CR!FT
    ACW
    Hold Time
    QA
    Issue Resolution


  1. THE PROGRAM: Using the scale 1- Strongly Agree 2- Agree 3- Disagree 4- Strongly Disagree, Please assess the content of the Program by answering the following statements...
    *

            1 2      
      The activity in this program helped me apply certain skills and concepts  Strongly Agree Disagree Strongly  
      I feel prepared to go out and perform the skills taught in the uptraining Strongly Agree Disagree Strongly  


  1. THE FACILITIES: Using the scale 1- Excellent 2- Very Good 3- Satisfactory 4- Needs improvement, Rate the training facilities in terms of the following items ...
    *

            1 2 3 4      
      Training location Excellent Needs Improvement  
      Learning environment  Excellent Needs Improvement  
      Overall noise level Excellent Needs Improvement  


  1. THE TRAINER: Using the scale 1- Excellent 2- Very Good 3- Satisfactory 4- Needs improvement, Please rate the trainer based on the following criteria...
    *

            1 2 3 4 5 6      
      Knowledge and command of the subject matter  Excellent Needs Improvement  
      Skills in handling Trainee questions and opinions  Excellent Needs Improvement  
      Clarity and effectiveness of oral and visual presentations  Excellent Needs Improvement  
      Ability to keep the session lively and interesting  Excellent Needs Improvement  
      The level of participant involvement during training sessions  Excellent Needs Improvement  


  1. Overall Evaluation: How would you rate the quality of the Trainer?
      *


  1. Overall Evaluation: How would you rate your Total Training Experience?
      *


  1. Do you think this training program will be able to help you with your possible job responsibilities?
    *
    Definitely to a large extent
    Probably to some extent
    Not Sure
    Definitely not





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