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Coaching Effectiveness Survey - Team Lead
Coaching is an interactive process that brings frontline employees, team leads and supervisors together with the focus on how we deliver service interactions.
Building relationships, providing assessments, challenging thinking and assumptions, driving results as well as supporting and encouraging employees are necessary for successful coaching and people management.
The purpose of this survey is to gain your perspective on our current coaching process and its effectiveness. We are looking for your honest feedback on how effective coaching sessions have been with your current supervisor. Our goal is to identify gaps within the coaching process, sessions and support tools.
All information will remain confidential and be used for improvement purposes only.
We thank you in advance for allowing us to gather feedback.
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- Please select your current line of business.
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- How long have you been with Vonage?
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- My Supervisor would describe coaching as a tool for improving performance.
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- My Supervisor identifies action plans for development with an appropriate sense of urgency.
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- My Supervisor encourages me to take appropriate action for improvement through a planned collaborative process.
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- My Supervisor adapts the coaching interaction to individual needs and goals such as provide example calls, reviews primary strengths and opportunities.
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- My Supervisor establishes clear objectives and priorities to improve performance during coaching sessions.
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- My Supervisor is available for scheduled coaching sessions unless cancelled due to business drivers.
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- My Supervisor provides accurate feedback in a clear, concise and timely manner.
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- My Supervisor is able to accept constructive feedback.
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- My Supervisor aligns coaching sessions with the organization’s goals and direction.
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- My Supervisor overall provides valuable feedback for success and development.
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