TWC DCI Review Survey - Wave 2

This survey will help us identify the topics needed for the review.
Name: 


  1. Product Knowledge

    Please select 1 or more topic from the following that you feel the need to review.

    Explaining DCI
    How the digital adapter works
    Components of the Easy Set-up Kit
    Programming the remote control
    Digital Adapter Installation
    Digital Adapter Activation


  1. Product Knowledge
    What other items that is not listed above do you need support on?


  1. ICOMS

    Please select 1 or more topic from the following that you feel the need to review.

    Processing a Work Order (Mail)
    Processing a Work Order (Pick up)
    Processing a Work Order (Tech Install)
    Cancelling a Work Order
    Rescheduling a Work Order
    Completing a Work Order
    Service Codes
    One-Time-Charge Codes
    Adding/Swapping Occurences
    Sending Hit


  1. ICOMS
    What other items that is not listed above do you need support on?


  1. Account Security Guidelines

    Please select 1 or more topic from the following that you feel the need to review.

    Account Identification
    Account Verification
    Cannot Verify PIN
    No PIN/Cannot Verify Last 4
    No PIN/No Last 4


  1. Account Security Guidelines
    What other items that is not listed above do you need support on?


  1. AAD

    Please select 1 or more topic from the following that you feel the need to review.

    Pulling up an account
    Reviewing Customer's Info
    Documenting Notes
    Sending Hit
    Account Disposition
    Tab to Tab Navigation


  1. AAD
    What other items that is not listed above do you need support on?


  1. KEY

    Please select 1 or more topic from the following that you feel the need to review.

    Searching for an article
    Choosing the correct article
    Saving Searches
    Submitting Feedback


  1. KEY
    What other items that is not listed above do you need support on?


  1. Overall, what other items do you need support on?





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