FedEx external issues


A red asterisk (*) indicates required questions.

  1. Please select the main issue affecting customer’s satisfaction? *
    Package with incorrect address scan (and the address is actually correct)
    Packages send back after one attempt.
    Scan Package Not deliver / Not attempted.
    To make a change in Verizon packages with incorrect address
    Rate Screen
    Part number not visible in the supplies, customers struggles to find it.
    For ground return labels that are not PRP or Return MGR we are not allowed to schedule the pick-up then customer ask for supervisor.
    Cut off time/access time change in the same day, without a previous advice.
    NO part number for ground supplies.
    Order number does not always work to track the supplies.
    When Supplies do not get deliver; there is no information or reason on the system for this situation.





Human Capital