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BG COMPLAINTS TRACKER VER.4 - (copy)
BG.com included
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MAIN CATEGORY OF COMPLAINTS
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SUB-CATEGORY: POLICY COMPLAINTS
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SUB-CATEGORY: PRODUCT COMPLAINTS
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SUB-CATEGORY: SERVICE COMPLAINTS
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SUB CATEGORY: BG.com COMPLAINTS
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Use this for BostonGlobe.com Caller Feedback
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Did the customer want to cancel the account?
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Did the agent need to escalate the concern?
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Were we able to save the account?
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