WIND PST to Production Transition Survey (Wave 1)

Please answer the following questions honestly. Your feedback will be highly appreciated and will be utilized to improve our processes. Thank you for your cooperation.


A red asterisk (*) indicates required questions.

  1. The Product Training curriculum prepared me for taking calls.*
    Yes
    No


  1. If your choice in question #1 was 'yes', please explain how it helped you. If 'no', please explain why.
    *


  1. The Product Training timeline was sufficient enough to prepare me for taking calls.*
    Yes
    No


  1. Product training helped me understand the different tools and how to properly use them.*
    Yes
    No


  1. If your choice in question #4 was 'yes', please explain how it helped you. If 'no', please explain why.
    *


  1. The simulations conducted in training prepared me for issues on the calls I've taken in ABAY.*
    Yes
    No


  1. If your choice in question #6 was 'yes', please explain how it helped you. If 'no', please explain why.
    *


  1. What module/topic should have more time in the discussions and hands on training?*
    Product, promotions and offers
    Systems
    Billing
    Troubleshooting


  1. If not included in the choices above, please indicate here:


  1. What do you feel should be improved in Product Training?
    *


  1. Overall, I would rate my Product Trainer as: (5-highest, 1-lowest)*
    1
    2
    3
    4
    5


  1. Please state reason for your rating in question #11. *


  1. In ABAY, I felt that the support was sufficient in preparing me for Production.*
    Yes
    No


  1. I feel that the timeline in ABAY was sufficient in addressing my skillsets.*
    Yes
    No


  1. In ABAY, I received all of the support I needed from my Team Lead.*
    Yes
    No


  1. In ABAY, I received all of the support I needed from my QA.*
    Yes
    No


  1. In ABAY, I received all of the support I needed from WIND.*
    Yes
    No


  1. How often do you receive feedback / coaching from your Team Lead?*
    Daily
    Weekly
    No feedback at all


  1. In ABAY, I feel I lacked*
    Floor support
    Additional Training
    Coaching/Feedback Sessions


  1. If not in the list, please specify:


  1. I feel that the ABAY curriculum was effective in my addressing my product knowledge and call handling skills.*
    Yes
    No


  1. I know what my performance goals are.*
    Yes
    No


  1. What tool/resource was most valuable to me in ABAY?*
    Website
    WIND Wiki
    WIND Helpdesk
    Floor Support
    WINDipedia


  1. If not in the list, please specify.


  1. What do you feel should be improved in ABAY?*





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior