Awareness W4 HMO


A red asterisk (*) indicates required questions.

  1. CCMS ID e.g. "550069"*


  1. Select the most important metric for BGI currently:*
    Transfers
    AHT
    Customer Satisfaction
    Callbacks
    Quality


  1. Please explain the reason why you selected your previous answer*


  1. Do you know how Customer Satisfaction is measured?*
    Yes
    No


  1. If your answer was YES- How do you think Customer Satisfaction is measured?


  1. What is the numeric goal for CSI (Customer Satisfaction Index)?*


  1. What is the numeric goal for SEF (Service Experience Feedback)?*





Human Capital