WIND ABAY Survey

Please answer the following questions honestly. Your feedback will be highly appreciated and will be utilized to improve our processes. Thank you for your cooperation.


A red asterisk (*) indicates required questions.

  1. Which wave do you belong to?*
    Wave 3
    Wave 4
    Wave 5
    Wave 6
    Wave 7


  1. Product training prepared me to take calls and understand the use of the different tools.*
    Yes
    No


  1. If your choice in question #2 was 'yes', please explain how it helped you. If 'no', please explain why.
    *


  1. The simulations conducted in training prepared me for issues on the calls I've taken in ABAY.*
    Yes
    No


  1. What module/topic should have more time in the discussions and hands on training?*
    Product, promotions and offers
    Systems
    Billing
    Troubleshooting


  1. If not included in the choices above, please indicate here:


  1. What do you feel should be improved in Product Training?
    *


  1. My performance goals and ABAY Scorecard have been clearly explained to me.*
    Yes
    No


  1. I feel that the timeline (2 weeks) in ABAY was sufficient in addressing my skillsets.*
    Yes
    No


  1. In ABAY, I felt that the support I received from my ABAY Coach was sufficient in preparing me for Production.*
    Yes
    No


  1. In ABAY, my ABAY Coach was friendly and approachable.*
    Yes
    No


  1. My ABAY Coach answered my questions in a positive manner.*
    Yes
    No


  1. My ABAY coach was always ready to assist me and show me which resource to use to answer my questions.*
    Yes
    No


  1. How often do you receive feedback / coaching from your ABAY Coach?*
    Daily
    Weekly
    No feedback at all


  1. In ABAY, I feel I lacked*
    Floor support
    Additional Training
    Coaching/Feedback Sessions


  1. If not in the list, please specify:


  1. I feel that the ABAY agenda was effective in addressing my product knowledge and call handling skills.*
    Yes
    No


  1. What tool/resource was most valuable to me in ABAY?*
    Website
    WIND Wiki
    WIND Helpdesk
    Floor Support
    WINDipedia
    ABAY Coach
    Trainer
    Team Lead


  1. If not in the list, please specify.


  1. What do you feel should be improved in ABAY?*


  1. Who is your ABAY Coach?*
    Awi
    Bella
    Ehman
    Eugene
    Karen
    Khel
    Popoy


  1. If there is/are an ABAY Coach/coaches that you would like to recognize or comment on their support for you, who would that be and why?*





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior