European Training Needs Analysis 2012- Senior Management

Dear Participant,

First of all we want to thank you for taking part in this years' Training Needs Analysis Survey. We highly appreciate every answer given on the questionnaire.

The questionnaire consists of 14 short questions and will not take longer than 15 minutes. The last question leaves room for feedback regarding training not available for your response on the questionnaire.

We are really looking forward to your broad insight based on your position as a senior manager.

Thank you for your cooperation.


A red asterisk (*) indicates required questions.

  1. Which department are you currently responsible for?*


  1. Which country/site are you currently located in?*


  1. Please list the three most important goals that your department has to achieve this year.*


  1. In order to achieve these goals what are those skills or competences which should be improved or missing at all?
    Please list at least three of them.*


  1. What was the most helpful training you participated in last year?*


  1. Please list three training needs of your direct reports which are rather urgent to fill.*


  1. In your opinion what are the three most important training needs at non managerial level in your organization?*


  1. Would you segregate more resources for training from your budget this year?*
    Yes
    No


  1. Customer satisfaction and quality are key aspects in our business. How do you think they could be improved more? Please weigh the choices from 1 (Totally disagree) to 5 (Totally agree).*

          1 2 3 4 5    
      More training on customer service skills   
      Additional and in depth system training   
      More communication toward the clients ( “train” the clients)   
      Examine processes and systems where quality is poor   
      Implement additional steps for quality checks   
      Broaden usage of Lean/Six Sigma methodologies   


  1. Operational excellence: In your opinion what are the necessary skills, competencies and tools to be more effective in financial performance. Please weigh the choices from 1 (Totally disagree) to 5 (Totally agree).

          1 2 3 4 5    
      Seeking for innovative solutions   
      Having a spirit of entrepreneur   
      Advanced financial knowledge   
      Openness to co work and cooperate with other departments, business units in financial matters (e.g. asking for advise, best practice, share know-how)   
      Advanced financial system knowledge    


  1. Internal development is important to make our people grow in the organization, to keep them and their knowledge and improve their performance.
    In your opinion which internal process would help the most to achieve this. Please choose an option.
    *
    Further implementation of performance management process across the organization (individual development plans, setting up individual goals, etc., not concentrating only on bonus)
    Thorough succession planning at all level of the organization
    Close coordination of training needs analysis across the different business units


  1. In order to plan better the training activities and identify what skills and competencies an employee should have to fill a certain position, the job description is crucial.
    Do the employees in your organization have up to date job description?
    *
    Yes
    No


  1. How do you think to motivate your employees?
    Please weigh the choices from 1 (Totally disagree) to 5 (Totally agree).*

          1 2 3 4 5    
      Provide broad choices of trainings (classroom trainings, e-learnings, coaching, assessment & development centres)   
      Carrier opportunities   
      Involvement in the preparation of decision making   


  1. Please list your direct reports who should receive the next survey to map the training needs in their own team.*


  1. Please let us know if you have any additional comments related to the questions above or if you have any ideas you would like to share with us regarding the training needs.