Customer Self-Serve Viewlet Training

Please take a minute to complete this important survey so we can assess how ready the HDFS associates are for the change that will take place when the external DirectPay online payment link will be removed.

If you haven't already done so, please complete the CSS Viewlet training and review the job aids by the end of today, February 8th. Then complete this survey so we know if additional training is necessary.
Name: 


  1. Department
    Collections
    Loss Mitigation
    Ops Specialist
    Other


  1. Manager's Name


  1. I have completed the CSS Viewlet training and reviewed the job aids.
    Yes
    No


  1. I feel confident that I will be able to assit customers with Customer Self-Serve questions.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I have been able to access the Customer Self-Serve admin website with my admin login.
    Yes
    No


  1. I need further assistance with the CSS training.
    Yes
    No


  1. Comments or questions:





OD&L
TX