Training and Development 2012
Name (optional): 


A red asterisk (*) indicates required questions.

  1. What is your current position?*
    Customer Service Represenatative
    Asset
    Workforce
    Quality Analyst Advocate
    Quality Analyst
    Service Center Trainer
    Team Manager Advocate
    Team Manager
    Reports Analyst
    Operations Manager


  1. What Line of Business are you currently supporting?*
    ACS
    Atos
    Cigna
    Delta
    Gannett
    HSA
    Xerox GB
    Xerox US
    Motorola
    Support (Workforce and Reports Analyst)
    Training
    Triage
    Xerox


  1. What disciplines are you trained on? (Please select all that apply)*
    Health and Welfare
    Defined Contribution
    Defined Benefits
    COBRA
    FSA
    HSA
    Payroll
    Compensation


  1. In your current position, what do you think you need to have to do your job more efficiently?*


  1. In your current position, what goals have you set for yourself for 2012?*


  1. What do you think can help you attain these goals?*


  1. What type of skills do you want to develop? (Please select all that apply)*
    Customer Service (Empathy, Effective Communication, Questioning and Listening, AHT reduction)
    Leadership (Effective Coaching, Time Management, Managing conflict, etc.)
    Process Related (HW/DC/DB/COBRA/FSA/HSA/PAYROLL)
    Others, (Please indicate if you have other suggestions that may or may not be related to those mentioned above)


  1. Please indicate if you have other suggestions that may or may not be related to those mentioned above.





Energizer ID Team