Contingent Green Belt Survey


  1. What is your level of understanding on the stips we require?
    No Understanding/New to Process
    Low Level Understanding
    Mid Level Understanding
    High Level Understanding/SME


  1. When the dealer sends in incorrect or illegible information, what steps do you take to resolve? (Check the top three)
    Call the dealer
    Send an updated contingent document
    Request/Grant exception for the information provided
    Send the same contingent fax
    Call external source to resolve the stips (ex: employer, customer, etc)
    Run information through an external source (ex: Innovis, Accurint, LexisNexis)
    Other: Please list on question 3


  1. If you selected other on question 2, please list your answer here.


  1. What are the top three stips that you think most commonly receive incorrect information (Limit question to 3 selections):
    Proof of income
    Proof of residence
    Proof of social security number
    Proof of ID/driver’s license
    Proof of auto/mortgage account paid current
    Tax forms and all schedules
    Valid work phone number
    Valid home phone number
    Other-Please list on question 5


  1. If you selected other on question 4, please list your answer here.


  1. What resources do you use to identify what alternative documentation is available? (Check all that apply)
    Origination Station
    HD Net
    Procedures
    SME/Sr. Credit Analyst
    Manager/Credit Officer
    None of the Above
    Other-Please list on question 7


  1. If you selected other on question 6, please list your answer here.


  1. On average, long does it take you to process a Contingent deal-First Decision?
    <5 min
    5-10 min
    11-15 min
    16-20 min
    >20 min


  1. On average, how long does it take you to process a Contingent deal-Stips Received?
    <5 min
    5-10 min
    11-15 min
    16-20 min
    >20 min


  1. What do you think works best in the existing Contingent Process?


  1. What would you like to see improved in the Contingent Process?


  1. What key elements do you need to process Contingent applications? This can include information, resources, tools, etc.





OD&L
TX