English Only Policy

Verizon Survey (2/23/2012)


A red asterisk (*) indicates required questions.

  1. What is your current position?*
    agent
    supervisor
    support staff


  1. When is your shift?*
    opening shift (21:00 - 06:00)
    mid shift (23:00 - 08:00)
    closing shift (03:00 - 12:00 and 04:00 - 13:00)


  1. Were you orientied on the "English Only" Policy?*
    Yes
    No
    Can't Remember


  1. Whose policy does the EOP fall under?*
    Teleperformance
    Verizon (client)
    Both


  1. Is EOP being monitored by your superiors?*
    Yes
    No
    Sometimes


  1. If the answer to question # 5 is "yes", how frequent?*
    Daily
    Occasionally
    It comes to us as a surprise


  1. Is your direct superior adhering to this policy?*
    Yes, that is the only language he uses.
    No, he always speaks in the vernacular.
    Sometimes, when the clients are within earshot.


  1. How confident are you with your superiors' adherence on this policy?*
    Very confident
    Inconsistent
    Not confident


  1. How confident are you in using English on the floor at all times?*
    Very confident
    Inconsistent
    Not confident


  1. Please provide your reason for your answer on question #9 on the space provided below*