Training Need Analysis

General TNA for all accounts: (Revise if necessary)
We would like to understand your continuing education needs specific to your account. Please take a few minutes to complete this survey. Your thoughts and responses will be highly appreciated.
Name: 


  1. How long have you been in the industry? 


  1. How long have you been in AWWC 


  1. Have you dialed more than one account in your stay with AWWC?
    Yes
    No


  1. Have you ever dialed your current account before?
    Yes
    No


  1. How long have you been dialing your current account in AWWC? 


  1. On a regular basis of dialing for your account, How would you rate yourself when it comes to your number of sales?

            1 2 3 4 5      
      Regular Lead File 1 5  
      24K  1 5  


  1. Product: What challenges do you find in dialing for the account? Rank being 1 as the greatest challenge.
        1 2 3 4 5 6 7 8 9 10   N/A
    Opening (Getting Past the Gatekeeper)    
    Introduction (Mentioning of Facebook, Google, Yahoo)    
    Verbatim    
    Objection Rules (LEC)    
    Complete Rebuttal    
    Personalisation    
    Creditcard Capture    
    System Issues    
    Leads    
    Updates    


  1. Other Factors: What challenges do you find in dialing for the account? Rank being 1 as the greatest challenge.
        1 2 3 4 5 6 7 8 9 10   N/A
    Immediate Supervisor    
    Team members    
    Work Schedule    
    Account    
    Station    
    Temperature    
    Customer Can't Understand Me    
    Demotivation    
    Lack of Good Rest    
    Health Reasons    


  1. For other challenges please specify.


  1. What training modules do you think you need refreshment on?
        1 2 3 4 5 6 7   N/A
    Sales Training    
    Product Specifics    
    Rebuttals    
    Script    
    Building Rapport/Personalisation    
    Accent Neutralization    
    Customer Service in Sales    





Training AWWC Manila