PRINT PRODUCT DSAT TRACKER v1


A red asterisk (*) indicates required questions.

  1. SELECT A CATEGORY
    Policy DSAT
    Service DSAT
    Product DSAT


  1. Policy DSAT - BILLING
    (elaborate on Subscriber Feedback)



  1. Policy DSAT - DELIVERY
    (elaborate on Subscriber Feedback)



  1. Policy DSAT - MISC
    (elaborate on Subscriber Feedback)



  1. Service DSAT
    (elaborate on Subscriber Feedback)



  1. Product DSAT - BOSTON GLOBE Home Delivery & Single Copy
    (elaborate on Subscriber Feedback)



  1. Product DSAT - SAVINGS CENTRAL/CHINA DAILY
    (elaborate on Subscriber Feedback)



  1. Product DSAT - TV WEEKLY
    (elaborate on Subscriber Feedback)



  1. Did the Customer want to cancel due to a BILLING POLICY?
    (elaborate on Subscriber Feedback)



  1. Did the Customer want to cancel due to a DELIVERY POLICY?
    (elaborate on Subscriber Feedback)



  1. Did the Customer want to cancel due to a SERVICE DSAT?
    (elaborate on Subscriber Feedback)



  1. Did the Customer want to cancel due to a PRODUCT DSAT?
    (elaborate on Subscriber Feedback)



  1. Did the agent need to ESCALATE the issue to CA?



  1. Did the agent need to ESCALATE the concern to a SUPERVISOR?



  1. Was a MANAGER CALL needed?
    Yes
    No


  1. Were we able to SAVE the account?



  1. SUBSCRIBER FEEDBACK*





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