Boston Globe Agent Satisfaction Survey
Name (optional): 


  1. FEEDBACK:
    I receive useful and constructive feedback from my supervisor
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. FEEDBACK:
    I have an opportunity to participate in the goal setting process.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. FEEDBACK:
    Employee performance evaluations are fair and appropriate.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. FEEDBACK:
    My supervisor gives me praise and recognition when I do a good job.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to improve the feedback process in the team?


  1. Quality and Customer Focus:
    People are held accountable for the quality of work they produce
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Quality and Customer Focus:
    In this organization we maintain very high standards of quality.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Quality and Customer Focus:
    This organization understands its customers' needs.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Quality and Customer Focus:
    Customer needs are the top priority in this organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to improve the quality and customer focus in the team?


  1. Mission and Purpose:
    I have a good understanding of the mission and the goals of this organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Mission and Purpose:
    I understand how my work directly contributes to the overall success of the organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Mission and Purpose:
    My job is important in accomplishing the mission of the organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Mission and Purpose:
    My supervisor provides me regular information about the mission and the goals of this organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Mission and Purpose:
    I am familiar with and understand the organization's strategic goals.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Mission and Purpose:
    Doing my job well gives me a sense of personal satisfaction.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to improve the awareness of the mission and purpose in the team?


  1. Compensation:
    I am paid fairly for the work I do.

      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Compensation:
    My salary is competitive with similar jobs I might find elsewhere.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Compensation:
    My benefits are comparable to those offered by other organizations.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Compensation:
    I understand my benefit plan.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Compensation:
    I am satisfied with my benefit package.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to improve the compensation package in the team?


  1. Workplace and Resources:
    I have the resources I need to do my job well.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Workplace and Resources:
    The necessary information systems are in place and accessible for me to get my job done.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Workplace and Resources:
    I have all the information I need to do my job effectively.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Workplace and Resources:
    My workplace is well maintained.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Workplace and Resources:
    My workplace is a physically comfortable place to work.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Workplace and Resources:
    My workplace is safe.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to improve the workplace and resources of the team?


  1. Communication:
    Information and knowledge are shared openly within this organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Communication:
    Communication is encouraged in this organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Communication:
    My supervisor does a good job of sharing information.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Communication:
    Senior management communicates well with the rest of the organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to improve the communication process in the team?


  1. Opportunities for Growth:
    I have adequate opportunities for professional growth in this organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Opportunities for Growth:
    I receive the training I need to do my job well.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Opportunities for Growth:
    My supervisor is actively interested in my professional development and advancement.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Opportunities for Growth:
    My supervisor encourages and supports my development.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Opportunities for Growth:
    I am encouraged to learn from my mistakes.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Opportunities for Growth:
    My work is challenging.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Opportunities for Growth:
    My work is stimulating.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Opportunities for Growth:
    My work is rewarding.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Opportunities for Growth:
    I have a mentor at work
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to provide more venue for growth in the team?


  1. Work/Life Balance; Stress and Work Pace:
    The environment in this organization supports a balance between work and personal life.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Work/Life Balance; Stress and Work Pace:
    My supervisor understands the importance of maintaining a balance between work and personal life.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Work/Life Balance; Stress and Work Pace:
    I am able to satisfy both my job and family responsibilities.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Work/Life Balance; Stress and Work Pace:
    I am not forced to choose between job and family obligations.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Work/Life Balance; Stress and Work Pace:
    The pace of the work in this organization enables me to do a good job.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Work/Life Balance; Stress and Work Pace:
    The amount of work I am asked to do is reasonable.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Work/Life Balance; Stress and Work Pace:
    The organization has reasonable expectations of its employees.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Work/Life Balance; Stress and Work Pace:
    My job does not cause unreasonable amounts of stress in my life
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to provide more work/life balance, stress and work pace in the team?


  1. Fairness:
    My supervisor treats all his/her employees fairly.

      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Fairness:
    The organization's policies for promotion and advancement are always fair.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Fairness:
    Favoritism (special treatment) is not an issue in raises or promotions.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Fairness:
    My manager is always consistent when administering policies concerning employees.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Fairness:
    I am always treated fairly by my supervisor.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Fairness:
    Everybody is treated fairly in this organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to observe fairness in the team?


  1. Respect for Management:
    I respect the senior leaders of this organization.

      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Management:
    I respect my supervisor as a competent professional.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Management:
    I respect my manager (ACCM, CM) as a competent professional.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Management:
    The leaders of this organization know what they are doing.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Management:
    Our senior managers demonstrate strong leadership skills.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Management:
    I am very satisfied with my manager.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to observe more respect for the management in the team?


  1. Respect for Employees:
    My supervisor always treats me with respect.

      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Employees:
    My supervisor listens to what I'm saying.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Employees:
    This organization respects its employees.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Employees:
    My supervisor values my talents and the contribution I make
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Employees:
    My talent is valued at work.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Employees:
    The organization values the contribution I make.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Respect for Employees:
    My coworkers care about me as a person.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to observe more respect for employees in the team?


  1. Personal Expression/ Diversity:
    People who challenge the status quo are valued.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Personal Expression/ Diversity:
    I can disagree with my supervisor without fear of getting in trouble.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Personal Expression/ Diversity:
    I am comfortable sharing my opinions at work.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Personal Expression/ Diversity:
    We work to attract, develop, and retain people with diverse backgrounds.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Personal Expression/ Diversity:
    People with different ideas are valued in this organization.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Personal Expression/ Diversity:
    My ideas and opinions count at work.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you have a suggestion on how to observe more venue for personal expression/diversity in the team?





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