CS Client Training Survey - BC Assessment

Please answer the below questions regarding the training provided for BC Assessment. This feedback will be help improve the client training experience, as well as communication provided to Customer Support.
Name: 


A red asterisk (*) indicates required questions.

  1. Was adequate client Scope of Work information provided to Customer Support?*
    Yes
    No


  1. Has this client contacted Customer Support with questions regarding website usage (ScreenDirect, Assessments, eDrugTest, etc)?*
    Yes
    No


  1. Is this client aware of the self service options available (ScreenDirect, Assessments, eDrugTest tutorials)?*
    Yes
    No


  1. Was the recording of the client training session made available to Customer Support?*
    Yes
    No


  1. What are the common questions asked by this client that should have been covered in training?*