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Customer Care Tech Shadow Survey
Please complete this survey once you have completed your shadow sessions with Customer Care.
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- What stood out in your mind with regards to how customer inquiries were handled? Would you say you are confident that we are handling our customers well? Why or why not?*
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- Did you have the chance to observe a Client Support Specialist completing an Account Review or conducting a training call? If so, how effective was the Client Support Specialist?*
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- Did our communications come across as proactive, warranted, reasonable, and purposeful, or did they come across as reactive to the customer?*
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- What suggestions would you make on how Customer Care could work more closely or more in sync with Technology?*
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- What other feedback do you have on the Customer Care people and processes?*
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