- In your opinion, the trainer clearly outlined the objective(s) of the training course
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- The trainer encouraged participation and involvement
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- The trainers' knowledge of the subject was adequate
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- The trainer was able to communicate the subject material effectively
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- In you opinion, the trainer could answer questions or queries satisfactorily
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- The trainer seemed organised and prepared for the session
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- In your opinion, the trainer facilitated the session well
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- In your opinion, the training course met your expectations
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- In your opinion, the training course was relevant to my role/needs
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- In your opinion, the training course provided quality resources eg: e-learning
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- In your opinion, the training course was an appropriate duration
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- In your opinion, the training course was an appropriate venue
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- What part of the training did you get the most benefit from?
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- What part of the training would you like to have spent more time on?
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- Were there any parts of the training you think we could have spent less time on?
If so, please explain
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- Was there anything else you would have liked the training session to include?
If so, what were they?
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- Do you feel this course adequately prepared you to take customer calls?
If not, what further assistance would be helpful?
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- If you would like to make any further comments or suggestions for improvement on the training you received, please do so.
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