Claims Customer Service Blog Survey


A red asterisk (*) indicates required questions.

  1. Put the topics that you would like to discuss using the blog in order of those you would be MOST likely to initiate or respond to.*
        1 2 3 4 5 6 7
    Upcoming initiatives affecting Customer Service  
    Upcoming initiatives affecting Claims  
    Audit expectations/scores  
    Praise for individual/team efforts  
    Posting of new bulletins, procedures or other documents  
    Postings by Customer Service leadership  
    Procedures  


  1. Rank the top reasons that would prevent you from participating in the blog.
        1 2 3 4 5
    I don't think I will have time.  
    I am not comfortable with how to respond to blogs.  
    I do not like blogs or other forms of social media.  
    I do not feel that my comments will be well received.  
    I do not see this as an important initiative.  


  1. I am likely to participate in the Claims Customer Service blog.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What is your experience with blogs?
    I regularly read and respond to blogs.
    I only respond to blogs when I read something really interesting.
    I do not respond even if I read something interesting.
    I do not read or respond to blogs?
    What is a blog?


  1. Please feel free to add additional comments.





LEAD
Training Team
Assurant Specialty Property
Marietta, GA