Live Agent Feedback


A red asterisk (*) indicates required questions.

  1. You were satisfied with the outcome of your query.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Your call is greeted in a friendly, professional manner.
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. You were provided coaching/training (where applicable).
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Can you please provide general comments regarding your experience with the Live Agent?
    Where you think they can improve in their interactions with you, eg, better phone manners, actually walking through the account/fault with you, etc.





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