Virtual Teamwork - Team Leaders

We are currently conducting a training need analysis related to communication and virtual teamwork. We are aiming to tailor-make our approach to meet your team’s individual needs in an attempt to improve work as well as team atmosphere and efficiency as some issues related to those aspects have been identified.

As a team-leader/supervisor you are in direct contact with your team and are very knowledgeable about training needs, communication channels, teamwork situations and areas for Your team development. Therefore we kindly ask for your honest and detailed input in terms of your team’s current teamwork and communication, tasks and skills needing improvement and with the assessment of your employees’ skills and teamwork abilities.


A red asterisk (*) indicates required questions.

  1. Team motivation; Do you think that your team members are motivated to perform their job and feel commitment to ACS? *
    Yes, absolutely.
    Mostly yes, but there is some individual differences in motivation.
    Neither motivated, nor de-motivated.
    Mostly no, team morale is low.
    No. Employees are de-motivated and reluctant to contribute extra efforts.


  1. Team motivation; Did you put in effort to motivate your employees in Barcelona and Krakow?*
    Yes
    No


  1. Team motivation; If yes, please describe briefly what do you do to motivate your team-members and keep the spirit up?


  1. Team motivation; Do you feel that motivation and commitment are at the same level for your team members in Barcelona and Krakow?*
    Yes, absolutely.
    Mostly yes, but there is some individual differences in motivation and commitment towards work.
    Workers from Barcelona and Krakow display the same work commitment.
    Work morale in Krakow is lower than in Barcelona.
    Work morale in Barcelona is lower than in Krakow.
    Employees in Barcelona are de-motivated and reluctant to contribute extra efforts opposite to the work motivation in Krakow.
    Employees in Krakow are de-motivated and reluctant to contribute extra efforts opposite to the work motivation in Barcelona.


  1. Team motivation; How do you feel about the cooperation between team members from Krakow and Barcelona? Please indicate all applicable options. Rate each course from 1 to 5; 5 being total agreement, 3 neither agree- nor disagreement and 1 total disagreement.*

          1 2 3 4 5    
      It is amicable.    
      It is positive.    
      It is easy-going.   
      It is efficient.   
      Close relationships between workers in different locations.   
      There is a lack of cooperation.    


  1. Division of job tasks; How are job tasks divided between employees in different locations?*

          1 2 3 4 5    
      Both locations perform the same tasks.    
      Barcelona has more direct contact with the client.    
      Krakow has more direct contact with the client.   
      Barcelona is mainly in charge for doing data entries.   
      Krakow is mainly in charge for doing data entries.   


  1. Division of job tasks; How do you feel about the current task division’s efficiency and its contribution to the team atmosphere and commitment in both locations? Rate each course from 1 to 5; 5 being total agreement, 3 neither agree- nor disagreement and 1 total disagreement.*

          1 2 3 4 5    
      The work and team atmosphere is positive in both locations.   
      There are few individual differences in work motivation\satisfaction.    
      Both locations work equally efficient.    
      Team commitment is equally present in both locations.    
      Employees in one location feel unpleasant\disconnected from their team.   
      One location operates inefficient opposite to the other.    


  1. Division of job tasks; Please comment and specify your ranking choices from the previous question.*


  1. Communication channels used; How often do you use the following communication tools for contacting the other location’s team? Please rate each tool from 1 to 5. (1 = daily, 2 = twice a week,
    3 = once per week, 4 = once\twice a month, 5 = never)
    *

          1 2 3 4 5    
      WebEx – Live meetings    
      Email   
      Phone   
      Face-to-face    
      Visits   
      Other tools   


  1. Communication channels used; If applicable, please specify "other tools" you use to communicate as mentioned in the previous question.


  1. Communication channels used; How do you feel about the used communication channels and its frequency?*

          1 2 3 4 5    
      It is efficient.    
      It is satisfying.    
      Contributes positively to the team atmosphere in both locations.   
      Needs improvement.    


  1. Communication channels used; If improvement regarding communication channels and its frequency is needed, please specify.


  1. Team development; When thinking about your team members, which of the following areas might need improvement to ensure efficient, cooperative communication and teamwork? *

          1 2 3 4 5    
      English language skills    
      Awareness of cultural differences    
      Soft skills    
      Virtual team meetings    
      Knowledge-sharing on work and private concerns    
      Team-work skills    
      Cooperation and communication with other GM teams    
      Task rotation among employees (in different locations)    
      Collaboration between employees from Barcelona and Krakow    
      Outlook Office Handling    
      Tool knowledge of other programs \ user applications    


  1. Team development; Please mention or specify any other soft skills/areas of expertise you would like your employees to receive training in (both soft skills and job-specific functional skills).


  1. Team development; What kind of trainings on the above listed areas have been given to you and\or your team within the last two years? *