Responding to the FY 2012 Employee Opinion Survey

The results of this year's Employee Opinion Survey (June, 2012) shows an overall favorable attitude toward the organization by its staff. The results are on par with national averages of employees and are comparable to high performing organizations in several areas.

Please complete this survey by listing ideas and actions you are willing to take during FY 2013 to maintain or enhance the overall favorable scores and to address areas where there are generally LESS favorable responses.

Please respond to each area. Contact Mark Strunin x 4133 with questions. Your ideas will be aggregated, summarized and reported to the Executive Committee of the Board of Governors in a report on September 27th so please respond to this survey by SEPTEMBER 18TH.

THANK YOU.


  1. Please indicate your department or work unit
    Accounting Services
    Administration and Strategy units
    Claims
    Community Outreach and Education
    Communications and Marketing
    Credentialling
    Culture and Linguistics/Health Education
    Facility Site Review
    Family Resource Centers
    Financial Compliance
    HITEC-LA
    Health Information Technology
    Health Care Outcomes and HEDIS
    Health Services units
    Human Resources/Faciliities/Learning and Careers
    IS Business Solutions
    IS Other groups
    IS Technology and Secuirty Services
    Legal and Board Services
    Member Services Call Center Representatives
    All Other Member Services Call Cneter unit staff
    Member Services Member Inforamtion UNit
    Member Services Grievance and Appeals
    Member Services Quality Review
    Medicare Operations
    Medical Management/Medicare Medical Management
    Medical Payments Systems and Services
    Pharmacy and Formulary
    Project Management Office
    Provider Network Operations
    Quality Improvement
    Regulatory Affairs and Compliance
    Sales and Outreach
    Other units not listed


  1. Employees report on overall 86% favorable view of JOB SATISFACTION at L.A. Care. What actions are you willing to do to maintain or improve that rating?


  1. Employees report on overall 73% favorable view of COMMUNICATION at L.A. Care. What actions are you willing to do to improve that rating?


  1. Employees report on overall 69% favorable view of TRAINING AND DEVELOPMENT AT L.A. Care. What actions are you willing to do to improve that rating?


  1. Employees report on overall 62% favorable view of HOW WORK IS ORGANIZED at L.A. Care. What actions are you willing to do to improve that rating?


  1. Employees report on overall 59% favorable view of HOW PERFORMANCE IS PLANNED, MEASURED AND APPRAISED AT L.A. Care. What actions are you willing to do to improve that rating?


  1. What actions are you willing to take to support your employees in this period of signfiicant and rapid change at L.A. Care?


  1. Any other ideas to ensure that our employees remain at an 80%+ level of engagement with their work, each other and L.A. Care?





Mark Strunin