OUTBOUND Survey V6
Name: 


A red asterisk (*) indicates required questions.

  1. What shift was this contact made?
      *


  1. Campaign?
    *
    CC Conversion
    CC Decline
    Overdue


  1. Were you able to process a PAYMENT?
    *
    Yes
    No


  1. (If NO to the question above)
    Reason for non-payment
    Sending Payment
    Delivery Service Issue
    Billing Issue
    Misrepresented
    Others


  1. Did the sub enroll to EZPAY?
    Yes
    No


  1. Did you offer the DUNKIN' DONUTS gift card?
    Yes
    No


  1. (If YES on the question above)
    Did the sub accept the gift card?
    Yes
    No


  1. Did the sub want to CANCEL?
    Yes
    No


  1. Were you able to SAVE the account?
    Yes
    No


  1. SUBSCRIBER FEEDBACK
    (for Question #4):





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