Dealer Operations Support Team Survey

Your time is appreciated to complete a short survey related to the Dealer Operations Support Team.
Name: 


  1. When you have contacted your DOS Specialist in the past and had to leave a message (via phone or email) on average, how quickly did she get back to you?
    a. 1-10 minutes
    b. 10-30 minutes
    c. 30-60 minutes
    d. 1 hour +


  1. Given that your DOS Specialist may be assisting a dealer or in the middle of a training session when you call, what is an acceptable duration to wait to receive a return call? (Assuming your issue isn’t urgent where you would use the 800 phone split or contact another DOSS)


  1. Do you feel your DOS Specialist is knowledgeable with Menu Link?
    Yes
    No


  1. If you answered "No" to question #3, please provide additional information.


  1. Do you feel your DOS Specialist is knowledgeable with Deallink?
    Yes
    No


  1. If you answered "No" to question #5, please provide additional information.


  1. Is there any knowledge that your DOS Specialist should have that she does not have (systems related or otherwise)?


  1. Do you feel your DOS Specialist is knowledgeable with eSignature?
    Yes
    No


  1. If you answered "No" to question #8, please provide additional information.


  1. Did you have an initial “meet and greet” introduction call with your DOS Specialist?
    Yes
    No


  1. If you answered "No" to question #10, please provide additional information.


  1. Have you and your DOS Specialist worked out a plan to increase utilization with at least two dealers per month?
    Yes
    No


  1. If you answered "Yes" to question #12, please briefly describe the impact.


  1. When you reach out to your DOS Specialist with training requests or issues, do you feel confident that it will get done correctly and in a timely manner?
    Yes
    No


  1. If you answered "No" to question #14, please provide additional information.


  1. Have you received any feedback from your dealers regarding the service they received from the DOS Specialist?


  1. In your opinion what is the most important thing that the DOS Specialist can assist you with in your current role?


  1. Please provide any feedback you have about your DOS Specialist.





OD&L
TX