Xoom Survey on Proper Verification Procedure
Name: 


  1. 1. Are you aware of the Proper verification procedure?
    Yes
    No


  1. 2. Have you incurred an Auto fail on the Proper verification procedure?
    Yes
    No


  1. 3. Is the proper verification procedure clear to you?
    Yes
    No


  1. 4. Is it challenging to verify the mailing address because you are not aware of the shortcuts/ abbreviations of the landmarks/ types of neighborhood in the states?
    Yes
    No


  1. 5. Is the headset that you are using audible enough to clearly hear the customer during a call?
    Yes
    No


  1. 6. Is this procedure difficult to follow?
    Yes
    No


  1. 7. Do you know the importance of this procedure?
    Yes
    No


  1. 8. Is the AHT of 6 minutes and 45 seconds too short for you to obtain the 3 verification answers from the customer?
    Yes
    No


  1. 10.Do you use the Verification guide on KMS to be reminded on the proper verification procedure?
    Yes
    No


  1. 9. Is there a part of this procedure that you cannot comprehend? If yes, kindly state it on the space provided





VXI Global Solutions
CA