Contact Center Exit Interview
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Leaving the Contact Center, will you transition to an internal or external position? *
    Internal
    External


  1. How long have you been with the Unum Contact Center? *
    0 - 12 months
    12 - 18 months
    18 - 24 months
    2 - 5 years
    5 - 10 years
    10+ years


  1. Are you a Teleworker?*
    Yes
    No


  1. If yes to question #3, how long have you been a teleworker?


  1. What skills do you currently service? Select all that apply.*
    Group/Flex/EB
    GLTC/ILTC
    VB Admin
    VB Claims
    Claims
    IAMM
    Intake
    FML
    ID PLA/PR/Unum
    ID Claims
    Spanish Line
    Switchboard
    Deutsche Bank
    Simply Unum
    Life/LW/EDU


  1. Do you feel you had adequate classroom training?*
    Yes
    No


  1. Do you feel you had adequate Post Training Support?*
    Yes
    No


  1. Do you feel you had adequate Cross Training?*
    Yes
    No


  1. Do you feel the Product Communications/Updates were adequate to stay informed on your skill?*
    Yes
    No


  1. Do you feel you had the necessary tools to perform your job? *
    Yes
    No


  1. If no to question #10, please explain.


  1. Using the following scale, rate your relationship with your Manager.
    (1= Always; 2=Sometimes; 3= Never)*

            1 2 3      
      My manager treated me with dignity and respect. - -  
      My manager acknowledged my accomplishments/contributions - -  
      My manager held me accountable for my quality/accuracy - -  
      My manager encouraged/listened to my suggestions, ideas, and opinions. - -  
      My manager clearly communicated objectives in writing. - -  
      My manager informed me of my ongoing performance. - -  
      My manager fairly evaluated my work performance in annual performance reviews. - -  
      My manager accepted constructive feedback about him/herself from me. - -  
      My manager developed cooperation and teamwork in the department. - -  


  1. Why are you leaving?*
    Personal Reasons
    Professional Development
    Relocating
    Retiring
    Salary
    Schedule Process
    Teleworking unavailable due to distance from home to office
    Other


  1. If other to question #13, please specify.


  1. What did you like BEST about working in the Contact Center?*
    Bonus Initiatives
    Internal recognition programs
    Lack of personal workload - real time environment
    Teamwork
    The training
    Your Manager


  1. What did you like LEAST about working in the Contact Center?*
    Co-workers
    Hours
    Lack of professional development
    Lack of recognition
    Lack of training
    Salary
    Scheduling
    Statistical measurements
    Stress
    Training
    Type of work
    Work Environment
    Work/Life Balance
    Your Manager
    Other


  1. If other to question #16, please specify.


  1. If you are moving into another role, what attracted you to this new position?
    Better benefits
    Better work/life balance
    Career advancement
    Flexibility
    Hours
    Opportunity outside of the insurance industry
    Reduce Stress
    Reduced telephone interaction with customers
    Salary


  1. What, if anything, could have been done to change your mind about leaving the Contact Center?
    Career advancement within the Contact Center
    More Crosstraining
    More flexible scheduling
    Nothing - personal decision
    Salary
    Teleworking - increase mileage requirements
    Other


  1. If other to question #19, please specify.





Quality Specialist
Unum