EVRC From the Frontline
Name: 


  1. The tool is easily accessible to me.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The layout of the tool makes it easy for me to locate customer information during a call.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Frequency of downtime or latency of the tool.
      1 2 3 4 5  
    Excellent   Poor


  1. All access/options necessary to perform my job are available to me.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The tool provides me the information needed to help me be efficient in my job.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Frequency of updates are manageable and I am able to keep up with the changes in the product.
    Yes
    No


  1. Communication of updates are efficient and timely.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Reachout Knowledge Base "Wiki" is updated and reliable source of recent information regarding products and processes.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Layout of the Reachout Knowledge Base "Wiki" makes it easy for me to navigate and find answers when I am in a call.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Write your comment about Reachout Wireless' tools and processes.





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