2013 Training Plan - Course Offerings

Please choose the courses offered by Academy Team that you would recommend to be covered for year 2013 to our associates. All BEHAVIOURAL Courses will be ILT or Instructor-Led Training. If there are specific training types not suggested on the list, you may add in the TRAINING RECOMMENDATION box.
Name: 


  1. Behavioural Course: CONSULTATIVE SOLUTIONS (A upto SA)
    - Ability to identify and build strong relationships with customers in their workplace. Differentiate between Cognizant sensitive context and relationship opportunities to build a positive and credible connection. Demonstrate urgency as well as protocol towards inquiries as well as problems.
    Yes
    No


  1. Behavioural Course: VERBAL COMMUNICATION SKILLS L2 (A upto SA)
    - Communication is a process of thought exchange. Often times the challenge becomes when this exchange gets misdirected due to ineffective practices. At Cognizant the Communication competency aims at honing the effectiveness of this skill and providing the associates ample opportunity to practice and correct themselves in simulated environments. This competency aims at refining the communication skills of associates and helping them create a competitive edge with their customers.
    Yes
    No


  1. Behavioural Course: VERBAL COMMUNICATION SKILLS L3 (SA to M)

    Yes
    No


  1. Behavioural Course: COMMUNICATION ESSENTIALS (A upto SA)
    Yes
    No


  1. Behavioural Course: DELIBERATE ACTIVE LISTENING (A upto SA)
    Yes
    No


  1. Behavioural Course: BUSINESS WRITING SKILLS – email, protocol, communications (SA upto M)
    Yes
    No


  1. Behavioural Course: ASSERTIVE VERBAL COMMUNICATION SKILLS (A upto SA)
    Yes
    No


  1. Behavioural Course: COMMUNICATE TO MANAGE EXPECTATIONS L2 (A uptp SA)
    Yes
    No


  1. Behavioural Course: PROJECT COMMUNICATION SKILLS (SA upto M)
    Yes
    No


  1. Behavioural Course: PRESENTATION SKILLS 101 (PA upto A)
    - A powerful communication skill that focuses entirely on the audience, presentation skills often become the speaker's prerogative. At Cognizant, our engineers and project teams work in close contact with their customers where the presentation ability gets gauged in not just speaking opportunities but throughout their presence and continuous dialogs with the customers. GPDC aims at providing the right fundamentals, practice environments and ample feedback to these associates to hone their presentation capability and speaking styles with internal as well as external customers.
    Yes
    No


  1. Behavioural Course: PRESENTATION SKILLS L2 (A upto SA)

    Yes
    No


  1. Behavioural Course: ADVANCED PRESENTATION SKILLS (SA upto M)
    Yes
    No


  1. The following are ITIS eLearning courses. Please choose according to the level of importance and usefulness to our associates when dealing or interacting with clients/customers:
    A+ Essentials 2009: Troubleshooting Computers and Printers
    A+ Essentials 2009: Operational Procedures and Preventative Maintenance
    A+ Essentials 2009: Installing Windows Operating Systems (Windows 7 update)
    A+ Essentials 2009: Using and Managing Windows (Windows 7 update)
    A+ Essentials 2009: Security and Network Fundamentals (IPv6 update)
    A+ Practical Application 2009: Troubleshooting Hardware
    Configuring Network Connectivity in Windows 7
    A+ Practical Application 2009: Maintaining Networks
    A+ Practical Application 2009: Security
    A+ Practical Application 2009: Maintaining Operating Systems (Windows 7 update)
    ITIL: The Service Desk and Incident Management
    ITIL: The Service Desk and Incident Management (UK)
    mySAP EBP Self-Service Desktop Buying
    ITIL® V3 OSA: Introduction to the Service Desk
    ITIL® V3 OSA: Service Desk Metrics and Outsourcing


  1. TRAINING RECOMMENDATION: Suggest training types not included on the list provided above:





Angela Dobosi