Customer Service Feedback


A red asterisk (*) indicates required questions.

  1. In which center are you located?*
    Salt Lake City
    Lindon


  1. How important is it to you that you fix the customer issue on the first call?*
    All of the time
    Most of the time
    Sometimes
    Not often
    Never


  1. How often do you think about whether the customer will need to call back?*
    All of the time
    Most of the time
    Sometimes
    Not often
    Never


  1. How often do you look at the trouble report history at the beginning of the call?*
    All of the time
    Most of the time
    Sometimes
    Not often
    Never


  1. How often do you look at when the customer had FIOS Installed?*
    All of the time
    Most of the time
    Sometimes
    Not often
    Never


  1. Tell us two obstacles/roadblocks to resolving the issue on the first call with the customer*


  1. Give us one idea that could improve our ability to fix the issue on the first call*