Concourse Tool Survey


  1. What is your current account/LOB?
    AT&T SBS
    AT&T GBS
    WIND
    TWC NHD
    TWC Texas
    TWC ECommerce
    TWC Etail/Retail
    CBT
    T-Mobile Activations
    TMO Gencare
    Cornwall - Bell Canada
    Lynchburg - Century Link
    Lynchburg - Nikon
    Mansfield - ATT SBS
    Jonesboro - ATT Consumer
    Greeley - ATT EMCC
    Greeley - TWC Ecommerce
    Greeley - Republic Telcom
    Greeley - GOGo
    Greeley - Qualcomm
    Costa Rica - Vonage
    Honduras - TMobile Gencare


  1. Did you receive training to properly use the concourse tool prior to using it?
    Yes
    No


  1. Did you get the answers to your inquiries in a timely manner?
    Yes
    No


  1. Did the answers you receive resolve the customer issue that you were needing to address?
    Yes
    No


  1. How long does it usually take to get an answer from support?
    less than a minute
    1 – 2 mins
    2 – 3 mins
    3 mins and above


  1. How comfortable are you using Concourse?
    Not comfortable
    Comfortable
    Very comfortable


  1. If not comfortable, why?


  1. What are the benefits / challenges with using concourse?


  1. Are you currently in Abay or production?
    Abay/Nesting stage/ TCC
    Production





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior