Concourse Tool Survey - TMO 4G


  1. Did you receive training to properly use the concourse tool prior to using it?
    Yes
    No


  1. Did you get the answers to your inquiries in a timely manner?
    Yes
    No


  1. Did the answers you receive resolve the customer issue that you were needing to address?
    Yes
    No


  1. How long does it usually take to get an answer from support?
    less than a minute
    1 – 2 mins
    2 – 3 mins
    3 mins and above


  1. How comfortable are you using Concourse?
    Not comfortable
    Comfortable
    Very comfortable


  1. If not comfortable, why?


  1. What are the benefits / challenges with using concourse?


  1. Are you currently in Abay or production?
    Academy Bay
    Production





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior