Life Cycle Survey - ABay

Name


  1. At what site are you located? 


  1. What date did your class start?


  1. What stage of training are you currently at? 


  1. Please select your Wave/Class. 


  1. Based on what I have learned so far, I feel this is the right job for me.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Who is your Abay Supervisor? 


  1. Who is your Abay Coach/Mentor? 


  1. The support team (Coaches/Red Hats/Mentors) was available when I needed help.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My coach/mentor displayed a high degree of knowledge of the subject matter.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The support team (Coaches/Red Hats/Mentors) helped reduce my anxiety and nervousness in supposting the customers.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel prepared for production.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My A-Bay Sup was positive and motivating.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I have a clear understanding of my responsibilities as an agent.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I have a clear understanding of the metrics on my program.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I was given needed encouragement during coaching so I can do my job well.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I have the tools necessary to do my job successfully.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Did the training you received prepare you to resolve the issues or questions you received from customers?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. If you answered the question above as Disagree, what questions/issues were you unable to resolve?


  1. I think the length of A-Bay was:
     
      1 2 3 4 5  
    Way to short  Way to long


  1. I received one-to-one coaching during A-Bay.
    Yes
    No


  1. I have a SMART plan in place.
    Yes
    No


  1. What recommendations do you have to improve A-Bay to better prepare you for production?


  1. Now that you have completed your classroom training, is there anything additional you wish you had been informed of during the hiring process? If so, what?