FY 2004 HR Services Satisfaction Survey ( Managers)

Managers at L.A. Care rely on Human Resources to provide services that help create and sustain a workplace where employees can make effective contributions to our mission, vision and values.

Please take a few moments to give the HR staff your opinion on the services provided to you and your staff. Any questions that do not pertain to your area can be left blank.

Your responses are used to evaluate the HR staff's accomplishments in FY 2004 as well as to determine areas for future improvement.
Name (optional): 


  1. Rate the employee relations services provided to management in FY 2004.

            1 2 3 4 5      
      Explanation of HR policies Unacceptable Exceptional  
      Employee relations counseling services Unacceptable Exceptional  
      HR support for disciplinary actions or separations Unacceptable Exceptional  
      HR support of teambuilding and cross functional collaboration Unacceptable Exceptional  


  1. Rate the benefits and compensation services provided to management in FY 2004.

            1 2 3 4 5      
      Explanations of employee benefit programs Unacceptable Exceptional  
      Explanation of matters regarding pay and/or employee status Unacceptable Exceptional  
      On-line Employee Self Service - Manager section  Unacceptable Exceptional  
      Explanations about our retirement programs Unacceptable Exceptional  


  1. Rate the recruitment services provided to management in FY 2004.

            1 2 3 4 5      
      Assistance in completing staff requisitions and position descriptions Unacceptable Exceptional  
      Using the electronic Position Management feature in HR Docs Unacceptable Exceptional  
      Sourcing of job candidates Unacceptable Exceptional  
      Resume evaluation/candidate prescreening Unacceptable Exceptional  
      Job offer preparation, coordination of start date, new hire processing Unacceptable Exceptional  
      Temp staff service Unacceptable Exceptional  
      Immigration processing Unacceptable Exceptional  


  1. Rate the learning and development services provided to management in FY 2004.

            1 2 3 4 5      
      In house training programs that improve employee job skills and knowledge Unacceptable Exceptional  
      In house training programs that increase management skills and competencies Unacceptable Exceptional  
      Our performance management tools - the performance review cycle, the Performance Guides and Individual Development Plans Unacceptable Exceptional  
      Facilitation and meeting management services Unacceptable Exceptional  


  1. Rate the following miscellaneous services provided to management in FY 2004.

            1 2 3 4 5      
      The Star Points Award and Recognition program Unacceptable Exceptional  
      Employee Activities Association ( EAA) events and programs Unacceptable Exceptional  
      Open Enrollment and Benefit Fair Unacceptable Exceptional  
      Tuition reimbursement program Unacceptable Exceptional  
      Ridesharing and employee transportation services Unacceptable Exceptional  
      Retirement services counseling Unacceptable Exceptional  
      ID badge coordination Unacceptable Exceptional  
      Recruitment Referral Bonus program Unacceptable Exceptional  


  1. Please rate these characteristics of the HR services you've received in FY 2004.

            1 2 3 4 5      
      Promotion by HR staff of work place diversity and equal opportunity Unacceptable Exceptional  
      Understanding by HR staff of the business issues that face my department Unacceptable Exceptional  
      Level of management input into the development of HR policies Unacceptable Exceptional  
      Courtesy and friendliness of HR staff Unacceptable Exceptional  
      HR commitment to maintain confidentiality  Unacceptable Exceptional  


  1. Please comment on any of the services listed above and please offer suggestions for improvement for the HR staff.





Mark Strunin