 |
|
|
2003 Human Resources Customer Service Survey (Manager Version)
In order to best serve our customers - you - the Human Resources staff has requested your input and feedback in previous surveys, and again requests your assistance by completing this new survey now. With your input, HR will be able to compare its levels of customer service with prior year results to identify areas of strength and to focus on areas needing improvement. HR continues to strive to provide the best service for you and L.A. Care. Thank you! (Note: Please respond only to those questions with which you have had direct experience this year. Otherwise, it is OK to leave responses blank.)
|
|
|
- (Complete only if you hired new staff since 10-1-02). Recruitment support is effective, providing assistance with staff requisitions, position descriptions and obtaining approval to fill.
|
- (Complete only if you hired new staff since 10-1-02). The electronic Position Management feature of the HR DOCS database helps me process the needed paperwork faster.
|
- (Complete only if you hired new staff since 10-1-02). Recruitment support provides creative and fruitful sourcing for candidates with advertising and other creative recruitment methods.
|
- (Complete only if you hired new staff since 10-1-02). Resumes are effectively screened with appropriate identification of qualified candidates.
|
- (Complete only if you hired new staff since 10-1-02). There is smooth coordination of job offer, start date and new hire processing.
|
- (Complete only if you hired new staff since 10-1-02). Support for new hires from HR staff has been helpful in lowering Introductory Period turnover (within the first 6 months of employment).
|
- (Complete only if you hired new staff since 10-1-02). Human Resources recruiting staff initiates and maintains appropriate communication regarding recruitment activities and results.
|
- Human Resources provides true support of diversity with equal employment opportunity.
|
- The things I like most about the recruitment support I receive are:
|
- I would like improved recruitment support with:
|
- Employees at L.A. Care are valued and Human Resources addresses my questions and concerns promptly and with respect.
|
- Human Resources policies and procedures are comprehensive, clear and helpful.
|
- I get good advice from Human Resources regarding team-building, employee relations and other sensitive issues.
|
- (Complete only if your department experienced any employee separations/terminations since 10-1-02). Appropriate and helpful assistance is provided when processing employee separations.
|
- The things I like most about the employee relations, facilitation and counseling support I receive are:
|
- I would like improved support with employee relations, facilitation and counseling with:
|
- I receive high quality responses on questions about employee benefits for my staff.
|
- L.A. Care employee benefits are effective tools in attracting and retaining staff.
|
- Sufficient information is provided by Human Resources to help me understand the value of L.A. Care benefits.
|
- Responses to questions about my staff's pay and status are accurate and timely.
|
- The new Employee Self Service (ESS) website is a useful tool that provides important and valuable information about individual employee benefits and pay.
|
- I know I can get my questions answered about the Retirement program from Human Resources staff and from the Retirement Plan representative.
|
- The things I like most about the support I receive regarding benefits, retirement and compensation issues are:
|
- I need improved support in benefits, retirement and compensation issues with:
|
- Human Resources develops or co-sponsors meaningful training programs that support the needs of my staff and that result in improvements in their work.
|
- Human Resources promotes the availability of meaningful and effective training and education services to enhance my management skills and abilities.
|
- The things I like most about the training support I receive are:
|
- I need additional support in training issues such as:
|
- I have noticed enhancements and improvements in the Performance Guide (PG) process over past versions, and it is more helpful in documenting and managing my staff's performance.
|
- Individual Development Plans, as outlined in the PGs, are helpful in focusing managers on the need to build staff's job-related knowledge and skills.
|
- I like the PG process as a method to evaluate my employees because:
|
- We could improve the Performance Guide(PG) in the following ways:
|
- The Star Points Award and Recognition program allows me as a manager to provide creative and meaningful recognition for my staff.
|
- I know what it takes to earn Star Points, and these types of activities support the L.A. Care Values.
|
- The Star Points program is a tool that helps focus employees on behaviors that make L.A. Care a better, more productive and successful organization.
|
- The things I really like about the Star Points program are:
|
- We could improve the Star Points program in the following ways:
|
- I receive high quality and timely response to my general questions from Human Resources staff.
|
- I feel welcomed by the HR staff because they are friendly and courteous.
|
- My discussions with the HR staff are kept as confidential as possible.
|
- Employee Activities programs and events (Picnic, Child-at-Work Day, Diversity Day, Halloween Boo Bash, etc.)are fun, high quality, and help to make L.A. Care a good place to work.
|
- I am aware of and appreciate the additional HR services such as the Benefits Fair, coordination of ID Badges and parking cards, sales of tax-free transportation tickets, scheduling of Retirement Counselor, Credit Union representatives, tuition reimbursement, etc.
|
- The HR programs and services help set the tone in support of the Mission, Vision and Values, and are designed to enhance organizational success.
|
- Human Resources supports and promotes the needs of L.A. Care managers.
|
- Human Resources ensures the flow of timely, accurate and useful information about issues that affect me, such as job openings, wages, benefits and workplace policies.
|
- Human Resources staff responds promptly and courteously to requests for service and information.
|
- Human Resources understands the business issues of my unit/department and partners well with me to help increase my department's efficiency.
|
- Human Resources staff ensures that all services provided are delivered in ways that respect the diversity and uniqueness of all individuals.
|
- I am a more effective manager because of the support I receive from Human Resources.
|
- The programs and services offered by Human Resources help make L.A. Care a good place to work.
|
- HR develops effective policies and procedures with management input (e.g. changes to the Dress Code, retirement recognition).
|
- I believe that managers are held more accountable by their supervisors for competent management performance than in past years.
|
- If Human Resources could improve one thing, it would be:
|
- The best things that HR does are:
|
- Imagine that it is 2005 and the HR department has just won an award for providing outstanding service to L.A. Care. What has HR done to win this award?
|
- What services provided by Human Resources have a positive impact on L.A. Care's organizational success?
|
- Other comments I wish to make:
|
