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2003 Human Resources Customer Service Survey (Staff Version)
In order to best serve our customers - you - the Human Resources staff has requested your input and feedback in previous surveys, and again requests your assistance by completing this new survey now. With your input, HR will be able to compare its levels of customer service with prior year results to identify areas of strength and to focus on areas needing improvement. HR continues to strive to provide the best service for you and L.A. Care. Thank you! (Note: Please respond only to those questions with which you have had direct experience this year. Otherwise, it is OK to leave responses blank.)
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- (Complete only if you were hired since 10-1-02). HR provides is smooth coordination of job offer, start date and new hire processing.
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- (Complete only if you were hired since 10-1-02). Support for new hires from HR staff has been helpful in making me feel welcomed and supported within the first 6 months of employment.
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- Human Resources supports my efforts to advance within the organization by providing sufficient information on job openings and assistance with determining potential career paths.
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- Human Resources provides true support of diversity with equal employment opportunity.
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- Employees at L.A. Care are valued, and Human Resources addresses their questions and concerns promptly and with respect
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- Human Resources policies and procedures are comprehensive, clear and helpful.
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- The things I like most about the employee relations and counseling support I receive are:
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- I would like improved support with employee relations and counseling with:
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- L.A. Care employee benefits are effective tools in attracting and retaining staff.
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- Sufficient information is provided by Human Resources to help me understand the value of L.A. Care benefits.
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- I receive high quality responses on questions about my employee benefits.
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- Responses to questions about my pay and status are accurate and timely.
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- The new Employee Self Service (ESS) website is a useful tool that provides important and valuable information about my benefits and pay.
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- I know I can get my questions answered about the Retirement program from the Human Resources staff and from the Retirement Plan representative.
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- The things I like most about the support I receive regarding benefits, retirement and compensation issues are:
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- I need improved support in benefits, retirement and compensation issues with:
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- Human Resources develops or co-sponsors meaningful training programs that support my needs and that make me a more productive and valuable employee to the organization.
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- Human Resources promotes the availability of effective training and education that can help in my career growth.
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- The things I like most about the training support I receive are:
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- I need additional support in training issues such as:
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- I have noticed enhancements and improvements in the Performance Guide (PG) process over past versions, and it is more helpful in documenting and managing my performance.
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- Individual Development Plans, as outlined in the PGs, are helpful in focusing me on the need to build my job-related knowledge and skills.
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- I like the PG process as a method to evaluate my performance because:
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- We could improve the Performance Guide(PG) in the following ways:
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- The Star Points Award and Recognition program allows my manager to provide me creative and meaningful recognition.
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- I know what it takes to earn Star Points, and these types of activities support the L.A. Care Values.
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- The Star Points program is a tool that helps me focus on behaviors that make L.A. Care a better, more productive and successful organization.
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- The things I really like about the Star Points program are:
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- We could improve the Star Points program in the following ways:
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- I receive high quality and timely response to my general questions from Human Resources staff.
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- I feel welcomed by the HR staff because they are friendly and courteous.
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- My discussions with the HR staff are kept as confidential as possible.
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- Employee Activities programs and events (Picnic, Child-at-Work Day, Diversity Day, Halloween Boo Bash, etc.)are fun,high quality, and help to make L.A. Care a good place to work.
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- I am aware of and appreciate the additional HR services such as the Benefits Fair, coordination of ID Badges and parking cards, sales of tax-free transportation tickets, scheduling of Retirement Counselor, Credit Union representatives, tuition reimbursement, etc.
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- The HR programs and services help set the tone in support of the Mission, Vision and Values, and are designed to enhance organizational success.
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- Human Resources supports and promotes the needs of L.A. Care employees.
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- Human Resources ensures the flow of timely, accurate and useful information about issues that affect me, such as job openings, wages, benefits and workplace policies.
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- Human Resources staff responds promptly and courteously to requests for service and information.
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- Human Resources understands my job well enough to be an effective partner with me to increase my job performance.
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- Human Resources staff ensures that all services provided are delivered in ways that respect the diversity and uniqueness of all individuals.
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- I am a more effective employee because of the support I receive from Human Resources.
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- The programs and services offered by Human Resources help make L.A. Care a good place to work.
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- If Human Resources could improve one thing, it would be:
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- The best things that HR does are:
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- Imagine that it is 2005 and the HR department has just won an award for providing outstanding service to L.A. Care. What has HR done to win this award?
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- What services provided by Human Resources have a positive impact on L.A. Care's organizational success?
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- Other comments I wish to make:
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