External / Stakeholder Trainings & Presentations

This survey is to determine how the various departments deliver external trainings & presentations; and what type of information is presented to stakeholders. This includes: Providers, IPA's, Hospitals, RCAC's, Translations, Health Fairs, etc.

Name


  1. What is your Department?


  1. How often do you go out to conduct trainings / presentations to external stakeholders.
    Daily
    Weekly
    Bi-Monthly
    Monthly
    Yearly
    Other


  1. If you selected OTHER in the question above, please describe.


  1. Do you do presentations / trainings on this topic? (you can select more than one)
    Access to Care - How to Use Medi-Cal
    Medi-Cal - What is it?
    Customer Service - Caring for your Stakeholders/Members
    Translations - Documents to Other Threshold Languages
    Marketing - Selling Medi-Cal, Healthy Families/Healthy Kids
    Presentation - How to Conduct
    HIPAA - Rules & Regulations & Security
    Other


  1. If you selected OTHER in the question above, please describe.


  1. Who is your audience? (you can select more than one)
    Providers
    Hospitals
    RCAC Members
    Members - L. A. Care
    Potential L. A. Care Members
    IPA's
    Plan Partners
    L. A. Care Staff
    Other


  1. If you selected OTHER in the question above, please describe.


  1. Why do you conduct your presentations / trainings? (you can select more than one)
    State Regulations
    Certifications
    General Knowledge
    Other


  1. If you selected OTHER in the question above, please describe.


  1. What style do you typically use for your presentations / trainings? (you can select more than one)
    Instructor-Led
    Panel - Discussion
    Presentation Style
    Workbooks
    Handouts
    Video
    Computer - Hands-on
    CD's
    Other


  1. If you answered OTHER to the question above, please describe.


  1. How long do your presentations / trainings generally run?
    1 - 2 hours
    2 - 4 hours
    4 - 8 hours
    Other


  1. If you answered OTHER to the question above, please describe.


  1. Do you know if other departments are doing presentations / trainings like you do?
    Who?
    What type of presentations / trainings?


  1. If you could stop doing trainings & presentations, which one would you hand-off to another department or staff person?


  1. How frequently do you revise / update your materials?
    Every time
    Quarterly
    Once a year
    As needed
    Other


  1. If you answered OTHER to the question above, please describe.


  1. How effective do you think your presentations / trainings meet your stakeholders needs? ( 1 being LOW - 5 being HIGHEST
    1 2 3 4 5


  1. Do you do a needs assessment?
    Yes
    No


  1. What type of evaluation / follow-up do you do? (you can select more than one)
    Evaluation Form
    Follow-up Phone Call
    Customer Satisfaction Survey
    Participant Reaction Evaluation
    Other


  1. If you answered OTHER to the question above, please describe.


  1. What is the biggest challenge in preparing your presentations / trainings? (you can select more than one)
    Organizing information in content order
    Gathering content appropriate to subject
    Using software tools (Microsoft)
    Using template formats to input information
    Conducting actual course or presentation
    Evaluations - Creating & Delivering
    Needs Assessments to Determine Real Requirements
    Other


  1. If you answered OTHER to the question above, please describe.


  1. What are 2 ideas you can offer on how all L. A. Care presentations / trainings to external stakeholders can be improved?


  1. COMMENTS