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2005 Manager Survey of Human Resources Customer Service
In order to best serve you - our management customer - the Human Resources staff requests your input and feedback. With your input, HR staff will be able to compare levels of FY 2005 customer service with prior year results.
Please respond only to those questions with which you have had direct experience this year. Otherwise, it is OK to leave responses blank.
Please respond by December 10, 2005.
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- (Complete only if you hired new staff since 10-1-04). Recruitment support is effective, providing assistance with staff requisitions, position descriptions and obtaining approval to fill.
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- (Complete only if you hired new staff since 10-1-04). Recruitment support provides creative and fruitful sourcing for candidates with advertising and other creative recruitment methods.
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- (Complete only if you hired new staff since 10-1-04). Resumes are effectively screened with appropriate identification of qualified candidates.
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- (Complete only if you hired new staff since 10-1-04). There is smooth coordination of job offer, start date and new hire processing.
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- (Complete only if you hired new staff since 10-1-04). Support for new hires from HR staff has been helpful in lowering Introductory Period turnover (within the first 6 months of employment).
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- (Complete only if you hired new staff since 10-1-04). Human Resources recruiting staff initiates and maintains appropriate communication regarding recruitment activities and results.
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- The things I like most about the recruitment support I receive are:
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- I would like improved recruitment support with:
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- Managers at L.A. Care are valued and Human Resources addresses my questions and concerns promptly and with respect.
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- Human Resources policies and procedures are comprehensive, clear and helpful.
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- I get good advice from Human Resources regarding team-building, employee relations and other sensitive issues.
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- (Complete only if your department experienced any employee separations/terminations since 10-1-04). Appropriate and helpful assistance is provided when processing employee separations.
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- The things I like most about the employee relations, facilitation and counseling support I receive are:
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- I would like improved support with employee relations, facilitation and counseling with:
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- I receive high quality responses on questions about employee benefits for my staff.
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- L.A. Care employee benefits are effective tools in attracting and retaining staff.
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- Sufficient information is provided by Human Resources to help me understand the value of L.A. Care benefits.
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- Responses to questions about my staff's pay and status are accurate and timely.
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- I know I can get my questions answered about the Retirement program from Human Resources staff and from the Retirement Plan representative.
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- The things I like most about the support I receive regarding benefits, retirement and compensation issues are:
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- I need improved support in benefits, retirement and compensation issues with:
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- Human Resources develops or co-sponsors meaningful training programs that support the needs of my staff and that result in improvements in their work.
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- Human Resources promotes the availability of meaningful and effective training and education services to enhance my management skills and abilities.
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- The things I like most about the training support I receive are:
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- I need additional support in training issues such as:
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- Individual Development Plans, as outlined in the PGs, are helpful in focusing managers on the need to build staff's job-related knowledge and skills.
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- I like the PG process as a method to evaluate my employees because:
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- We could improve the Performance Guide(PG) in the following ways:
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- I receive high quality and timely response to my general questions from Human Resources staff.
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- I feel welcomed by the HR staff because they are friendly and courteous.
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- My discussions with the HR staff are kept as confidential as possible.
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- The HR programs and services help set the tone in support of the Mission, Vision and Values, and are designed to enhance organizational success.
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- Human Resources ensures the flow of timely, accurate and useful information about issues that affect me, such as job openings, wages, benefits and workplace policies.
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- Human Resources understands the business issues of my unit/department and partners well with me to help increase my department's efficiency.
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- I am a more effective manager because of the support I receive from Human Resources.
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- The programs and services offered by Human Resources help make L.A. Care a good place to work.
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- I believe that managers are held more accountable by their supervisors for competent management performance than in past years.
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- How would you like to see the Management Team meetings structured? How often should they be held? What should be the agenda and format?
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- If Human Resources could improve one thing, it would be:
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- The best things that HR does are:
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- Imagine that it is the end of FY2006 and the HR department has just won an award for providing outstanding service to L.A. Care. What has HR done to win this award?
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- What services provided by Human Resources have a positive impact on L.A. Care's organizational success?
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- Other comments I wish to make:
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