Managing and Leading Others - Feedback for Development

This questionnaire describes sixteen important skills that supervisors use to guide, direct and support their employees. Please rate the supervisor named in the first question below on each of these important skills.

Your feedback will be used to provide generalized suggestions to the supervisor on which skills are being used effectively and which could be developed further.

Thank you.


  1. This feedback is for ( name of person being rated)


  1. I am this person's
    direct report/employee
    manager
    director
    peer
    decline to state


  1. LISTENING

    Is patient, does not interrupt, summarizes what others have said, reflects back ideas and feelings, maintains good eye contact, seems willing to take the time to fully understand
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. TWO WAY FEEDBACK

    Communicates information needed by employees in a timely manner, keeps employees informed with relevant information, updates information promptly, encourages a climate in which employees feel free to openly share thoughts and feelings
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. INTERPERSONAL SENSITIVITY

    Makes an effort to understand how employees are feeling, is considerate of others, demonstrates sensitivity toward the diversity in the work force, treats all employees in a fair and consistent manner, makes it easy for employees to talk about their job challenges and problems
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. SPOKEN COMMUNICATION

    Speaks clearly and is easily understood, maintains eye contact while speaking to others, states complex information in a simple and clear way, answers questions fully and clearly
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. WRITTEN COMMUNICATION

    Writes in a logical and organized way, uses appropriate grammar and spelling, is clear and concise especially with technical information
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. PRESENTATIONS

    When presenting, seems prepared and organized, handles comments and questions smoothly, delivers presentations that are persuasive and informative' clarifies the comments and questions of others, uses visual aids well
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. GOAL SETTING

    Sets and communicates departmental and team goals clearly, set standards and metrics to evaluate performance, set and communicates clear priorities, explains how the work of individuals is linked to team and organizational business goals
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. PLANNING/ORGANIZING

    Uses time productively, sets a logical sequence of work activities and assignments, effectively schedules work activities and tasks, maintains information in a well organized manner


    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. DELEGATING

    Clearly defines and communicates tasks, projects and assignments; provides adequate resources, information and training so that employees can perform delegated tasks; transfers the necessary authority to employees to ensure completion of the delegated tasks and assignments


    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. PROBLEM SOLVING

    Gathers and uses available information to understand and solve problems, considers alternatives and contingencies, anticipates potential problems, create opportunities to be innovative and creative
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. EVALUATING PERFORMANCE

    Provides informal feedback on performance throughout the year, holds on-going meetings about performance, asks employees to prepare for appraisal meetings, talks about both strengths and weaknesses during appraisals
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. RECOGNIZING/REWARDING

    Provides immediate positive feedback for successful work, provides positive incentives, offers compliments when deserved, shares successes and discusses effective performance with others
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. EMPLOYEE DEVELOPMENT

    Conveys confidence in employee skills and abilities, provides adequate support and training, removes obstacles that may hinder employee performance, supports employee development such as on-the-job training or stretch assignments, supports longer range career development plans of employees
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. TEAM DEVELOPMENT

    Encourages a climate of trust, honesty and openness; creates consensus around team and organizational goals; develops team spirit, cohesion and high morale; represents the needs of the team to upper management; develops cooperation ather than competition.
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. EMPLOYEE INVOLVEMENT

    Involves employees in problems olving processes, seeks input from employees on organizational issues and plans, solicits and value the thoughts, opinion s and ideas of employees , involves employees directly in decision making
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. CONFLICT MANAGEMENT

    Takes action to resolve conflicts among employees; recognizes that diverse points of view must be encouraged, acknowledged and accepted; resists becoming defensive; keeps an open mind when others disagree; discusses possible win-win solutions and seek a agreement
    Infrequent - used less than 70% of the time
    Moderate - used 70 - 85% of the time
    Frequent - used 85 - 95% of the time
    Constant - used 95 -100% of the time


  1. Please explain any rating of "infrequent" you gave.


  1. Do you have any other suggestions for skills that this person should develop?





Mark Strunin