Supervision: Rating Competencies - 2012 Short Version

Supervisors and leads use many skills to guide our workforce in reaching its goals. Along with specialized knowledge, these skills form clusters called "competencies".

This tool asks you to rate nine competency categories with four to five important supervisor or lead behaviors in each one.

Please read each question. Then rate how important are each of the behaviors to the effectiveness of your supervisors and leads.

PLEASE RATE EVERY BEHAVIOR LISTED FOR ALL OF THE NINE COMPETENCY AREAS.

Please contact Mark Strunin, Director of Learning and Career Services at x 4133 with any questions.

Thanks

Tools

How important are each of these behaviors to the effectiveness of your supervisors and leads? Please rate all of these behaviors.

Give clear directions on how the work is to be completed, including expected results and the required time frame

Of little importance

Of very high importance

Assigns the right person to do the work, basing the assignment on the complexity of the work and the ability of the employee

Of little importance

Of very high importance

Use written or recorded documentation to track progress on the work

Of little importance

Of very high importance

When assigning work, provides a clear and motivating reason WHY this work needs to be done and often explains the link between the work and L.A. Care's overall mission

Of little importance

Of very high importance

How important are each of these behaviors to the effectiveness of your supervisors and leads? Please rate all of these behaviors.

Verbally acknowledge and thank employee for achieving performance results and/or meeting customer expectations

Of little importance

Of very high importance

Use an approach to recognition and rewards that is consistent and fair

Of little importance

Of very high importance

Knows when to recognize groups and when to recognize individuals

Of little importance

Of very high importance

Show your personal pride in employee achievements

Of little importance

Of very high importance

Offer frequent coaching to energize and motivate individuals and/or groups

Of little importance

Of very high importance

Interviews employees to find out what types of recognition or rewards are most meaningful to the employee

Of little importance

Of very high importance

Tailors rewards and recognition to individuals as much as possible

Of little importance

Of very high importance

How important are each of these behaviors to the effectiveness of your supervisors and leads? Please rate all of these behaviors.

Are well skilled in the core technology tools used in the work

Of little importance

Of very high importance

Recognize deficiencies in the technical knowledge of your employees

Of little importance

Of very high importance

Provide effective coaching on technical issues to resolve immediate problems

Of little importance

Of very high importance

Know of and refer employees who need technical training to company resources

Of little importance

Of very high importance

Recognize when and how to apply advanced technology to improve business processes

Of little importance

Of very high importance

Plan training for employees to upgrade technical skills

Of little importance

Of very high importance

How important are each of these behaviors to the effectiveness of your supervisors and leads? Please rate all of these behaviors.

Recognizes when tasks can be left to employees to do without additional instruction

Of little importance

Of very high importance

Typically allows employees to work on own, rarely providing oversight

Of little importance

Of very high importance

Analyzes the work to know which tasks may be performed with no direct oversight

Of little importance

Of very high importance

Selects employees capable of independent work and defines level of autonomy and decision making for them

Of little importance

Of very high importance

Uses delegated authority as a tool to build employee skills

Of little importance

Of very high importance

Acts more as a resource than an overseer

Of little importance

Of very high importance

Uses recordkeeping as a tool to track progress on delegated tasks

Of little importance

Of very high importance

How important are each of these behaviors to the effectiveness of your supervisors and leads? Please rate all of these behaviors.

Recognizes the behavior patterns that may show a gap between an employee's ability and expected performance results

Of little importance

Of very high importance

Offers guidance to achieve an immediate solution to an issue

Of little importance

Of very high importance

Designs and starts a plan to close the knowledge or skill gap of underperforming employees

Of little importance

Of very high importance

Uses written tools to document changes in performance

Of little importance

Of very high importance

As new projects arise, anticipates the need for further training

Of little importance

Of very high importance

Holds regular INDIVIDUAL feedback sessions on performance and/or training needs

Of little importance

Of very high importance

Designs development activities for ALL levels of employees, not just underperforming staff

Of little importance

Of very high importance

Looks for cross training opportunities and stretch assignments for capable staff

Of little importance

Of very high importance

Shares responsibility for setting up regular feedback session with employees

Of little importance

Of very high importance

How important are each of these behaviors to the effectiveness of your supervisors and leads? Please rate all of these behaviors.

Writes memos and reports with correct grammar, spelling and word choice

Of little importance

Of very high importance

Writes with a direct, clear business style, following suggested company guidelines and norms

Of little importance

Of very high importance

Easily adjusts writing to different audiences or different purposes, e.g. wriiting reports vs. proposals

Of little importance

Of very high importance

Uses graphics effectively to convey complex or technical information

Of little importance

Of very high importance

Writes persuasively - uses effective complex communication to analyze, inform and often advocate for positions or ideas

Of little importance

Of very high importance

How important are each of these behaviors to the effectiveness of your supervisors and leads? Please rate all of these behaviors.

Speaks in a clear, understandable voice

Of little importance

Of very high importance

Adjusts tone and word choice to listeners, making eye contact if culturally correct

Of little importance

Of very high importance

Speaks in a logical order and flow of ideas

Of little importance

Of very high importance

Skillful in making group presentations that are well organized, easy to follow and make good use of time

Of little importance

Of very high importance

Uses graphics, data and other aids to convey meaning

Of little importance

Of very high importance

Skilled at summarizing, asking clarifying questions and checking for listener understanding

Of little importance

Of very high importance

Switches back and forth easily between informal discussion and formal presentation

Of little importance

Of very high importance

Facilitates conversation, encouraging discussion and exchange of views

Of little importance

Of very high importance

How important are each of these behaviors to the effectiveness of your supervisors and leads? Please rate all of these behaviors.

Brings issues into the open with tact

Of little importance

Of very high importance

Encourages an exchange of views and offers solutions

Of little importance

Of very high importance

Offers to help enforce any agreements

Of little importance

Of very high importance

Offers to actively mediate a dispute, ensuring respectful treatment of all parties

Of little importance

Of very high importance

Sets a deadline for reaching agreement

Of little importance

Of very high importance

Recognizes when using a third party will speed up resolution of the conflict

Of little importance

Of very high importance

Encourages frequent exchanges of views to anticipate areas of conflict

Of little importance

Of very high importance

Insists on and models respectful behavior among staff

Of little importance

Of very high importance

How important are each of these behaviors to the effectiveness of your supervisors and leads? Please rate all of these behaviors.

States clear goals for quantity, quality and timeliness

Of little importance

Of very high importance

Uses data and observation to track progress

Of little importance

Of very high importance

Provides adequate resources to accomplish the work

Of little importance

Of very high importance

Addresses problems of productivity and/or work habits on a just-in-time basis

Of little importance

Of very high importance

Observes performance patterns to identify improvement opportunities

Of little importance

Of very high importance

Learns and applies a systematic problem analysis approach to find the root cause of an issue

Of little importance

Of very high importance

Takes corrective action regarding underperforming employees according to company guidelines

Of little importance

Of very high importance

Uses best practices when giving or getting feedback

Of little importance

Of very high importance

Creates a safe climate for candid discussion, eliminating fear of reprisal

Of little importance

Of very high importance

Understands the role of trust in creating effective performance

Of little importance

Of very high importance

Please suggest areas for training, coaching and development to imporve the effectivenss of your supervisors and/or leads.

Mark Strunin