Customer Experience Alignment (CEA)

Toward the goal of continuous improvement, please help us to improve the Customer Experience Alignment (CEA) program by completing this survey.

Thank you for your participation in the CEA Program, for taking what you have learned and carrying it forward in your job, and for taking the time to complete this survey.


  1. Session Date (mm/dd/yyyy)


  1. As a result of this program, I am more confident in my ability to understand the call from the customer’s point of view. 


  1. The time spent in the CEA session was a good use of my time. 


  1. What went well during the CEA session?


  1. What could have been done differently to enhance the CEA session?


  1. Other comments and suggestions?





Startek Philippines Brand Warrior
Startek Philippines Brand Warrior