New Hardware Repair process
Name (optional): 


  1. Did you refer customer to a Vodafone store or transfer to the Online Shop assist team to process the repair
    Vodafone shop
    Online Shop Assist team


  1. If you transferred to Online assist team, was there a specific reason customer was unable to go to a vodafone shop
    No Vodafone shop nearby
    Not convenient to go to the shop
    Did not transfer to online shop assist team


  1. On a scale of 1 to 5 (1 being hard and 5 being very easy) how easy was the new process to follow compared to the old Telegistics process?
    1 2 3 4 5


  1. Any comment from the customer regarding the new process?





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