AOL ABAY Coaches Survey

Please answer the following questions honestly. Your feedback will be highly appreciated and will be utilized to improve our processes. Thank you for your cooperation.
Name: 


  1. My Abay Coach was willing to answer questions and was eager to help.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My Abay Coach demonstrated a strong knowledge of AOL products and services.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My Abay Coach provided me statistics daily (AHT, MSI, IR, QA)
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My Abay Coach provided me daily feedback to improve my performance.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My Abay Coach provided me with my QA (Quality) scores and effectively coached me on my successes and opportunities.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My Abay Coach recognized individual and team successes.

      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The daily preparation with my ABay Coach prepared me for taking in calls.

      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My Abay Coach supported me through the Abay process and it has prepared me to join my team.

      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. During ABay, my ABay Coach consistently “taught me to fish” for my answers using the tools.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. During ABay, my Abay Coach conducted debrief sessions with agenda topics that were valuable to my success.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What did your Abay Coach do well in ABay?



  1. What improvements do you want to see from your Abay Coach?



  1. Please provide feedback for other Abay Coaches who assisted you :)






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