EVRC New BTR QA Form Survey

Enter your CCMS Ident on the "NAME" field
Name: 


A red asterisk (*) indicates required questions.

  1. Do you feel that the current QA form content/coaching feedback helps you to meet the after call survey score/ERP?*
    Yes
    No
    Neutral


  1. Please provide the reason for your answer to question number 1*


  1. Are you in favor of having just 1 QA observation per month?*
    Yes
    No
    Neutral


  1. Please provide the reason for your answer to question number 2*


  1. Do you prefer your behavior to be measured with an equivalent score? *
    Yes
    No


  1. Please provide the reason for your answer to question number 3*


  1. What can you suggest in our BTR form yielding towards better scores for ERP?





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